Customer Reviews

We purchased an Expedition Max. We highly highly recommend this dealership. Greg, Alex, and Lucas made our purchase super easy. They were so efficient, I couldn’t believe we completed the purchase so quickly. Go see these guys!

Always friendly staff Very convenient

Bought an F350 from Karl Flammer Ford this week and have absolutely no complaints. Rick Gibson was our sales guy and helped make this a very smooth transaction from start to finish. We'll be back!

Right from the start Greg and Mack at Karl Flammer Ford treated me better than any other dealership I went to in Tampa bay. Great service highly recommend!

Zach was absolutely amazing. We drove three hours just because we wanted it deal with somebody competent. We settled on a very fair price over the phone and he had all the paperwork ready for us so we just signed it and left in and out less than an hour.

Got a brand new car from here! Lloyd and Suzanne were amazing! They made the process so smooth and all around welcoming. Will be coming to this ford for any future purchases or work.

Robyn and her team are Amazing and always make me feel like part of the family!! They always make my experience easy and as quick as they can. Professional and understanding to my concerns and needs. They really take the time and go out of their way to explain and answer all of my questions. They ROCK!!!

Just had an outstanding experience at Karl Flammer Ford when purchasing my new F150. Jordan F delivered world class service through out the entire process. No doubt I will stay w Karl Flammer for my next purchase. Suzanna was awesome as well.

I highly recommend Doug Gerhardt. He helped me purchase a pickup truck quickly and made the entire process smooth and hassle-free. He was professional, responsive, and always available to answer my questions. Great communication, honest service, and an overall excellent experience. Thank you, Doug!

Zachary Boyd was an amazing sales man! This was by far the Best experience I have ever had with any car dealership. My wife and I drove 3 1/2 hours just because Zach was so easy-going and confident on the phone! He also did not give use the round about. We were in and out in less then an hour!!!!!

Greg was great all around. One of the smoothest vehicle purchasing experiences I’ve ever had. He made getting into my first F-150 seamless. Highly recommend!! Thanks again to all parties who assisted me.

Would love to start with Robert in service department he is amazing parson and really know what he is doing and friendly Aby the mechanic give advice and will listen to questions and answer you with a lot of experience If you are in Tampa Bay Area and you have commercial truck they are special for that and they know what they doing I been in other ford dealer and the get me to the point I was planning to get something else other than ford truck but once I came to KARL FORD I feel they are there to help

The donuts and coffee were good while I waited for the service. No issues, just regular maintenance done without any problems. The price seemed reasonable for the what was done.

Blaize was very knowledgeable with my problem.She handle my situation in a timely manner and kept updated through the whole process. I would recommend this dealership to other.

Service was completed on time. Gatlin is very knowledgeable and professional. And a pleasure to work with. Bringing us home and then returning our pick up to us at home. That’s service you almost never see anymore. We are long time customers and drive past another Ford dealership much closer. But it is worth it.

Fast, friendly, and personable staff at Flammer Ford. The only shop I go to for truck services.

We bought our Expedition from another dealer in the region when we first relocated... we are very happy Tarpon has Karl Flammer Ford, they have been by far the best experience for Parts or Service. Called last weekend with a flat due to nail in the sidewall, Brian in service was able to get us in on saturday midday for two new tires and back out on the holiday weekend. All while under promising. The mobile service for recalls and maintenance has been awesome as well.

Karl Flammer Ford is the best around… they treat you like family and will work with you to make you a satisfied customer!

Easy process!!! Jonathan Simons guided us through the entire process, we were in and out in under 2 hours. No funny business!!

Great service on my van

Blaize made sure I understood exactly what needed to be done to repair the damage a mouse did to wiring in my Escape. Thanks for great customer service.

Great service always. Rob Bender is the best to work with at Karl Flammer Ford. Enjoyed the visit.

Rick Gibson and the commercial crew did a Great job of caring for me

Great job. Very helpful.

They showed up on time and got us taken care of. Great job.

I recently purchased a used F-150 from Joe Ryndak. The process was easy, smooth and fair. Joe and entire staff were great. Love the new truck. Thanks Rich Scott

Thanks David

My wife and I recently bought a 2022 Bronco from Karl Flammer Ford and worked with Greg Hiland. He was low-pressure, professional, and genuinely fun to deal with. We joked and laughed through the whole process, but he stayed focused and made sure everything went smoothly. Greg really went out of his way to take care of my wife and I and made the car-buying experience enjoyable instead of stressful. He’s a great guy and a wonderful salesman. The dealership has that friendly, family-owned feel with no hard selling. They did offer a good warranty package which ultimately, I turned it down, but I still received a couple years of free oil changes which was a nice touch! If you’re in the market for a Ford, ask for Greg, you’ll be in very good hands!

Always a great experience!

My husband and I recently bought a 2026 Ford Explorer at Karl Flammer Ford in Tarpon Springs FL. Had a great experience with our salesman. Shout out to Joe, great guy, no pressure, easy going and smooth transaction, with a great deal. Ford family for life!

Kat was so great at helping me with a mobile service for my truck! I've been having some issues with my truck and didn't have time to bring it in. I called to see if I could get someone to come out to my house to help and she went above and beyond to get me someone to not only help, but she also let me know about other issues my truck might have (F-150) and she made me feel so much better about getting someone to see what was wrong. Everything went so smooth with the axle issue (even with how long parts took to come in) and I didn't have to worry about work while my truck was being looked at!

Great, personalized customer service experience from Zack Boyd in sales, and on the business end with Suzanne Johnston. They both kept me informed and updated every step of the way. And I can't say enough about the fit and finish of my 2026 F150 Super cab. It was worth the wait on the custom build.

Excellent thanks

Love this dealership. They checked everything and kept me informed with everything they were doing. Thank you for great service and fitting me in without an appt!

Amazing customer service would definitely come back! Thank you so much Mr.Flammer and Greg!

One of their leased trucks had hurt my car .. I called them and instantly they told me come in ! I promise you they treated me like royalty. Robin made sure there was no damage and even showed me pictures . Top notch people!

The service was great. Love the tech

A representative from Karl Flammer Ford came to my home to check on a recall. He was very pleasant and checked my vehicle. Within 15 to 20 minutes everything was completed. My vehicle had no issues. I was very satisfied. And by the way, I absolutely love my 2017 Ford Expedition King Ranch. It’s like new with only around 36,000 miles!

Robert Bender manages an efficient shop.

Great dealership from sales to service. I live in Largo. They're in Tarpon. Service comes to me and everyone is envious. Very satisfied and highly recommend.

Very friendly staff and professional, definitely I recommend. 👍

Great experience with this dealership! This is the second Ford that we have purchased from Karl Flammer and both were very easy transactions.

They arrived right on time and was here less than 15 minutes. Great job.

They were ahead of schedule and called to request to arrive early. The maintenance was performed within the scheduled amount of time. It was done professionally and with complete courtesy. I highly recommend the service and will use them as often as possible.

Our older truck started going to the shop more than staying in our driveway, it was time for a new one. Lloyd sold us our last one. We called him up 2 hours later he found us a new truck at bargain basement price. In short, fair and honest place.

Top notch service...Brian was excellent, as were the technicians....would highly recommend!!!

Excellent customer service. All staff very nice and knowledgeable. We are using this dealer for many years and always have a good experience.

I brought my 2021 Ford F-150 in for a recall repair (rear axle replacement), and the experience with Karl Flammer Ford was excellent. The work was done professionally and with great quality — everything was handled exactly as expected, and I’m very satisfied with the service. They also provided me with a loaner truck at no cost during the recall, which I really appreciated — that made a big difference. Special thanks to Gatlin Hatcher — he was very professional, clear with communication, and gave me an accurate timeline. The team completed the work exactly within the timeframe he promised. He also went the extra mile and helped reset and fix some of my vehicle’s settings that got messed up — all without any extra charge. Very attentive and helpful. Overall, great experience, excellent customer service, and I highly recommend this dealership.

Had the best experience with salesman, Jordan Freindlich. I had special wants on a new Mustang and he drove to Orlando to get it. I am so happy I got what I wanted.

Great service! The at-home vehicle service was Remarkably efficient and smooth.

Everyone was wonderful especially Greg out sales men in and out quickly and was very pleasant to work with

Thank you for doing awesome work on my truck as always, Blaze you are awesome!

Great service !

I had a service appointment and expected that my vehicle would be picked up and taken to the dealership. Instead the service was actually performed at my home. The mechanic was extremely professional and was detailed with the service and the information he provided about my vehicle. Took less than 60 minutes. I can not even begin to say enough positive things about this service. I’ve been using Karl Flammer Ford for service for about a year and they have exceeded expectations each time. Great dealership, above a five star service.

The work was carefully & efficiently done.

Gatlin was informative, professional and prompt with all issues regarding my F150! A thorough inspection was done and the results are exact and with estimates. BEST TIME EVER dealing with mechanics!

Great service at my home technician was superb 👌.

Dejected by visiting numerous subpar Tampa area dealerships with vehicles that looked like they were parked in a field and still wanting top dollar for their cars we tried one last place, Karl Flammer Ford. This was a cold call. At the end of a very long Tuesday and close to closing time, we stumbled in and were greeted with a smile and a handshake from Greg Hiland. Greg along with Sales Manager Alex Vandervort took care of my wife and I from start to finish. Karl Flammer Ford is a family business and it shows. Not to sound cliché but, they make you feel like family. An excellent experience. Highly recommended. We got lucky. Hopefully you read this review and take our advice. Go see Greg at Karl Flammer!

Excellent service as usual. Long time owner of Ford vehicles. Rachell did an outstanding job or managing the recalls and keeping me up to date on the maintenance that was needed.

I had a great experience at Flammer Ford. Everyone was helpful and polite.

An all and all horrible week. From a flat tire on my truck and break down on my fiancée’s, as well as, sewer gas filling my office space. To add to this, I needed further work done on my tuck. Chad and the service team @karlflammerford changed my outlook heading into the weekend. Great service, great customer care and now my truck is at its best once again.

In and out - great service!

Greg Hiland and Rob Bender are amazing! Greg worked after hours to help me choose and finance my new car. He answered all of my questions and made the process as fast and streamlined as possible. Best experience I’ve ever had at a dealership. They genuinely care and enjoy what they do. I’ll definitely be coming back again for my next car!

I have always had an great experience at this dealership, Karl Flammer Ford, Tarpon Springs. Right from driving onto the property and being greeted, to dealing with Ronin Brandl, my service advisor. She has been so patient with any inquiries that l have had with my vehicle and also bringing up recalls that l may not even have been aware of. Their dealership is spotless and waiting room a very comfortable place to wait while repairs are being done. Robin is the reason l keep coming back as l have never in my 45 years of driving had a service rep be this helpful. Could not ask for anything more. I know l'm going to be looked after. Thanks Robin. Dave Peleshok

I went to 8 dealerships and the had the best prices, kindest people, they were not pushy at all just actually listened to what I needed and wanted! It was fantastic! I hate buying cars but this was the best experience!!

Excellent service right to your house. Mechanic was very accommodating.

On time. On price quoted. Thanks Karl Flammer Ford.

Traveled across the country North to South just to work with Jonathan Simons. Best salesman I’ve ever seen. 100% recommend.

A+ Team at Karl Flammer Ford! Bought my F150 one year ago at KFF. Trusted them with the purchase, and trust them to service the truck. Trust is everything. I would/will buy at KFF again when the time comes, w/o hesitation. Never could stand pushy shady car dealerships... KFF is not that. They are professional, respectful, knowledgeable, and very kind. I encourage you to check out KFF if you are in the market for a new car or truck. Thank you to the entire KFF Team! Special shout out to Mack, Gregg, Rob, Chris, Anthony, and Lauren!!! 😊🇺🇸💯

I’m been frequenting Karl Flammer Ford for many years, very happy with their Service. I recommend them to all my friends & family!!!

We purchased our son’s first vehicle at this dealership. The process was very easy and quick! Our sales guy, Jordan, was awesome! He had the vehicle pulled up and ready for us. He was very professional and easy to deal with. We mentioned that we were Tampa Bay Lightning fans and he gave us a Lightning license plate holder. Fantastic customer service! The finance guy, Lucas, was also very quick and not pushy which was appreciated. Overall great experience.

Went in for oil filter and the works spoke with Robin in service. She was very nice to deal with and I was out on time. Bought my car there wouldn't go anywhere else.

Service was great. Quick and thorough.

I just got my 2025 Mustang Mach-E Premium today and had an amazing experience thanks to Bryan. He was super helpful, patient, and made the whole process feel easy and stress-free. He answered all my questions and made sure I felt confident every step of the way. Really appreciate everything—highly recommend asking for Bryan!

It was time for an oil change and tire rotation on my truck, so I called Karl Flammer Ford to schedule. The representative who scheduled my appointment was extremely friendly and helpful in coordinating a time for the mobile service crew to come to my home. Mario and Chris S arrived right on time (provided a 15-minute courtesy call in advance) and completed the required services in a professional and efficient manner. I can honestly say that this was one of the best auto service experiences I have ever had. I would certainly recommend the mobile service from Karl Flammer for anyone who needs routine work performed on their Ford.

I couldn't ask for better service than what I received at Karl Flammer Ford! Great experience from start to finish, my service advisor explained everything that was done to my F150 and any issues that needs my attention.

Great and timely service

First, let me start with my problem, then why I gave 5 stars and a stellar review. I took my truck in to have a Ford branded hard, flip back bed cover for my 2023 F-250. I’ve had many bed covers on my Ford trucks over the years, from remote retractable to roller 4x4 style. This Ford cover is the bomb!! While there, I asked Rob Bender to check out the adaptive cruise control (Blue cruise) as it was applying the brakes and displaying a lower, sometimes MUCH lower, speed zone than the actual. This was creating a crash hazard, especially on the interstate where it would go from 70 mph to 35 mph immediately. Rob recreated the scenario and would not release the truck to me after the bed cover was installed as he said he wouldn’t have me driving in this serious situation. Long story short, the camera with this system actually reads speed zone signs!! It would read the speed zone correctly as 45 mph, but then when the adjacent bike path had a 20 mph sign posted, it would read that and apply the brakes to immediately slow me down. The fix was to turn the speed zone reading camera off. While this is a temporary fix, I know that Ford will find a software or firmware fix for it. I’ve already seen an update where it would automatically slow me down in a school zone without warning. Now, it gives a tone and flashes “Speed Zone” on the screen. Great work, Ford. Go Karl Flammer Ford or go home!!

The service at home program was amazing. The tech (Caleb) was polite and professional and done in no time at all. I have bought three vehicles from this location and will continue as the service is awesome. Great job!! Thank you.

Karl Flammer Ford is my go to service dealer. They provide excellent Mobile service for everyday maintenance needs. The drivers and technicians are always pleasant and polite. Communication during service events is also excellent. Keep up the good work and customer service! 5 Stars!!

Quick efficient service

I have nothing but great things about the team that work at Karl Flammer Ford. I came in to buy a car last week and it was such an easy process, our sales rep Joe Ryndak was absolutely amazing. He walked us through the whole process and went above and beyond. Also Lucas and Mack were wonderful. We actually came back a week later to buy another vehicle from them an again Joe and team did a great job. Highly recommend buying your next vehicle with them.

The commercial service department advisor Robert Bender and his team is awesome.

Completely satisfied! Great experience

Rob Bender took great care of me. Friendly and thorough. The mechanic who worked on my truck got my repairs done faster than expected.

Quality service and people.

We bought a pickup with Bryan Bowers’ help. He was helpful throughout the process, and we’d definitely go back!

Easy and prompt scheduling - reasonable rates - good communication.

There was a recall on my 2018 Ford Explorer. I contacted them, and they got me in on Saturday, February 28th!!! It took them approximately 2 hours… They got the car in on a very timely basis. They said it would take 4-5 hours, but they got me out on a timely basis… They kept me informed the entire time.

Excellent service

Purchased a company vehicle through David Kaiser and the process couldn't have been easier! No hassle on price or add-ons, he had all the paperwork prepared when I arrived and the process took maybe 30 minutes to complete. Highly recommend Flammer Ford!!

Thank you Karl Flammer Ford and Rob Bender for many years of fantastic service. Great job again and again

Complete service in prep for a trip. Professionalism and expertise in ensuring the right maintenance was done.

Great service

Good service as always.

Jordan was very helpful. He showed us what we wanted, was quick, and knowledgeable. We were very happy with him and will choose him to help us with our next purchase for my husband.

Great service.

Maintenance was completed in the time frame indicated. Thorough review of the condition of the vehicle. Staff very easy to talk to.

I would like to thank my salesman Bryan Bowers. Bryan answered any and all questions that I had about the F150 Platinum. I made my purchase online and Bryan made this enjoyable. If salesmen at other dealerships treated their customers as well as I was treated, we'll I might have made my purchase with them. But they didn't. Thank you again Brian!

Rob was GREAT!

Rachell is very professional and courteous. She was great to work with.

This was the first time a service person came to my house to do the work. He was early. He was fast; 30 minutes. He was pleasant. Thank you!

Went for an oil change and a minor warranty adjustment on my 2023 F 150. Service was great!!

Outstanding Service at Flammer Ford! I recently had the pleasure of visiting the service department at Flammer Ford, and I must say, my experience was nothing short of exceptional. From the moment I walked in, I was greeted with a warm welcome and a genuine desire to assist me. The team at Flammer Ford is extremely knowledgeable and professional. It was clear that they prioritize transparency and customer education, which I truly appreciate. Overall, I highly recommend the service department at Flammer Ford to anyone in need of vehicle maintenance or repair. The combination of expert knowledge, exceptional customer service, and a friendly atmosphere makes it a stand-out choice. I will definitely be returning for all my future service needs!

They always take excellent car of your needs for your vehicle. Neal made the buying experience easy and enjoyable. I have been a loyal client since 1994. I have bought all of my trucks from them. They have always taken care of our needs. Thanks, Danny LIONCREST

My husband and I went to Karl Flammer Ford after having a less than desirable experience at two other dealerships. We worked with Ruben and he was absolutely wonderful through the whole process. He was very friendly and knowledgeable, and he made sure we left happy and with the SUV we wanted. That was by far my best car buying experience ever. I would absolutely recommend anyone in the market for a vehicle to go see Ruben at Karl Flammer Ford!

The employees from Carl Flammer ford were excellent. They were very professional and courteous. They were top notch as always!!

Great people extremely friendly and knowledgeable.

Excellent service and staff.

The Service I received From Karl Flammer Ford was excellent in al respects. Courteous, friendly and very professional! Kudos, to Rachell, Chad, Denise and the Mechanics who delivered a great service for my vehicle needs.

Robyn was excellent. She has great customer service skills and makes you want to go back. Had my car ready hours before promised. Thank you again.

Great service. Friendly, attentive and addressed all of my concerns. Will definitely continue to have my vehicle serviced here.

Excellent service. Lovely personal🫶🏽

From the moment I drove into the service center, I received the best service! Rachel was an amazing advisor and helped resolve a situation that I had been dealing with for a while (another dealership). I was taken care of quickly and efficiently. I received a ride to work, I was communicated with and my car was delivered! I am quite happy with my treatment. Best of all, my car was finally repaired correctly!

I went to Flammer Ford because they had the truck package I was looking for. My salesperson Ruben showed me several trucks of my interest and went on a test drive. I returned the next day to go over the numbers and couldn’t have been happier with all folks involved at Flammer to close the deal. I will definitely return to Flammer for any future purchases. It should also be said , I live 2 miles from one Ford dealer and passed a couple more to get to Flammer.

Well on 8/15/24 my problem was solve by the GM Grant and Mack I appreciate 🙏 how they both took care of me with helping me find my new f150 xlt powerboost 2024. Also I want to thank Denise for helping me from the beginning to end she was amazing from day one and Angela. All I have to say is thank you for making me happy you have no idea.

This place is amazing. Robyn in the service department was so incredibly helpful and kind, they took care of my truck quickly and at very fair prices for service. Wouldn’t take my truck anywhere else. Highly recommend. Thanks Robyn!!

Very helpful and informative. Rick and Neil answered all of our questions. They even let Vaughan make a mess with the donuts!! I would highly encourage stopping in if you are looking for a vehicle. They are not pushy at all!

Chad in the service department was very helpful. I had an electrical issue and they were able to track it down. Chad kept me informed about the status of the service and his assistance was very helpful.

I am very pleased with my service advisor Mark Niquette. He took the time and listened to my unique issue that I had with my truck not starting properly and got the service technician to look and listen to the videos I took trying to explain the issue. They were very helpful and understanding and took the time it takes to figur this out. They were able to pinpoint the problem to faulty fuel injectors and took care of the problem . I am very happy with Karl Flammer team and will recommend them to my friends and clients.

Service manager was fantastic. Nice economical service. Coffee and donuts included !!

Service excellent as always. Unfortunately, a few days later the salt water from the Gulf of Mexico storm surge destroyed the vehicle.

Doug was a great sales advisor, quick and easy process, straight forward, just an overall great truck buying experience.

Karl Flammer Ford is a wonderful place to deal with. Their employees are respectful and courteous. They have always taken great care with preventative care with my vechiles. My whole family likes working with Karl Flammer Ford.

Sales person Greg was great. He walked us through everything Was great to talk to we are very happy with the service at Karl Flammer Ford. We have told our neighbors and friends to go see Greg

Everyone was polite

Easy process for my recall service appointment. Was completed in 3 days and worked with me to have a loaner while being done.

Prompt and professional.

Karl Flammer ford mark at service took care of my stay. Break room is accommodating and patty who set it up was nice

Great service and professional

The service advisor and mechanic were very helpful and kind. Our experience was a very good one and we thank you for that. Keep up the good work!!! And the Red Cap service is superior.

Great customer service and friendly team. They go above and beyond and the service dept is awesome!

Excellent attention

Amazing experience at Karl Flammer Ford. Steve in sales was super knowledgeable when we purchased the Mach E. Some rubber trim needed replacing and Dan, who’s also awesome, came and picked it up to get it worked on. Great service. Great people!

The guys at the accessory department are always accommodating and do great work. Thank you Chris for getting my truck hooked up and look great

Steve Gonzales is amazing and very helpful!!!!

Best dealership device department experience ever! Best Car pick up service, Best service rep, Chad. Faster service repair time than expected. Best car return service. Best follow-up with Chad my service rep. Great job Karl Flammer Ford.

Very good service! Kept me informed throughout the entire process.

Just bought a new Ford Maverick at the dealership today. I dealt with an extremely excellent salesman by the name of Mack. He was intelligent, listened well and was very informative. All the staff at the dealership were friendly. I really felt like I was the only customer in the place. I'm very pleased and would buy from there again in a minute.

Karl Flammer Ford always takes care of me in a timely manner. If you are in need of anything service related ask for Christian and you will be taken care of like your the only customer!

My service advisor, Chad Easley, took great care of my 2001 Explorer. He kept me informer of every step in maintenance process. I got my Explorer back in less than 24 hrs after I turned in my truck for recall maintenance. Great job Chad!!!!

Went for service back in late June. These guys take care of their customer and car equally! Chad E. is a rockstar who goes above and beyond to make you feel like family. Professional and honest. Won’t go anywhere else for service or future vehicles.

great dealer to work with, reliable and courteous

I came in for a routine service and noticed a separate issue on my way out. The team did a courtesy inspection just to make sure everything was okay. Great customer service, service agent Rachell was very helpful.

It was great. Denise took good care of me!!

Friendly, helpful, explained what they did and why.

Mark kept me abreast if the repairs, and was very pleasant and informative

Mike was super helpful during the entire process from start to finish! We did not have an appointment and he immediately grabbed the vehicle we saw online for a test drive. He answered all of our questions along the way and was able to meet our needs/wants. Thank you to everyone there!!

Had a wonderful experience here. Joshua was a wonderful sales person and helped me make the right choice in a car. Would definitely recommend this dealership. Also they have fresh donuts each day for customers to enjoy when getting their car serviced.

very nice service

Mack was great and wonderful to deal with, made buying process flawless. No hidden fees or bait and switches! Straight up front and honest!!

As usual, I had no issues. Customer service is great, car ready on time.

Karl Flammer Ford always meets or exceeds my needs in the service department.

I had a wonderful experience getting my truck here! Joshua was my sales man and was one of the most accommodating, helpful and funny people I have had the pleasure to meet. I loved my experience and my car

There was an incident with my vehicle and the staff was very fair and easy to work with to get it resolved.

Had a great experience buying a car here. Both Doug and Mike were amazing to work with, they were very knowledgable and informative through the whole process. Like others have said, buying a car can be a bit stressful but they really made me feel as ease and they didn’t put pressure on me. Steve, the financial manager was also very nice and helpful. They all have a great attitude. I would highly recommend them!

Outstanding customer service experience

Rick G. (and really all of the staff) were great. We basically bought the truck over the phone and they handled everything, kept it very simple. Some circumstances led to us coming to Town on a day that Rick was on vacation, but he said he’d work that out, then we actually ended up arriving at a time when the dealership was closed. Despite Rick being on vacation that day and the dealership closed, he gladly came in and made it all work out, so on top of everything else going very smoothly, that was really above and beyond helpful.

Mark took great care of my truck while it was in the shop and kept me up to date even while he was off of work. Great experience from Karl Flammer Ford as always!

Both Doug & Mike were wonderful throughout the process.

I had my F150 serviced at Flammer and the service was fast and the issues were made clear to me. They did great work, too. I highly recommend them.

Rachel was extremely helpful and kind

Mark was very helpful, informative and always had a smile ! He kept me updated on all that was going on with repair.

Great service at the accessory shop. Part ordered was not compatible with my vehicle (even though it was listed on website), and they were great in explaining other options. Woyld definitely use them in any future purchases.

Purchased a used car for my son about 6 weeks ago. We worked with Lucas and he helped get us a fair price and we drove from a ways away and ended up keeping him way past closing but and the finance lady (sorry I forgot her name) stayed, with a smile on their faces, until the sale was complete. Everyone was nice and we had a great experience.

Quick and efficient. Good information provided re needed service and scheduling.

Great experience very professional and friendly

Doug Gerhardt did an outstanding job with me purchasing my used MKZ. Spent a lot of time guiding me through the entire process, from test drive to, out the door. I will recommend him and Flammer Ford to anyone I know who is in the market for a car. Thank you, Doug......

My salesman Mack was awesome in finding me the perfect truck and made certain the entire experience was first class from start to finish. He was sure to take the time, asking questions and getting to know me and how I would be using my truck day to day. I would highly recommend asking for Mack by name when visiting Karl Flammer. I aslo had the chance to meet Jason, the sales manager. He was also super friendly and made me feel like a VIP. He was present the entire time, working alongside Mack on the deal and maximizing value on my trade-in. Robyn in service has gone above and beyond, exceeding my expectations to make sure nothing on my maintenance plan is overlooked and always shooting me straight. After a long road trip, dropped the truck off for service. It was completely filthy when dropping it off!! The detail guys onsite with Luxury Auto Spa had me covered in making it look like the day I took delivery. The detail work was amazing and couldn't believe the time that must have been put in to get those results. Overall, I highly recommend making Karl Flammer Ford your preferred dealership. Regardless the department, the quality of service is always there, staff are friendly and always doing everything possible to truly make you feel like Ford family!

I have always had a wonderful experience when I go there. The staff is very friendly and knowledgeable. The last time they had to order a part for me and it should be in soon. I have been going there for 25 years .I will return again.

Christian was very informative and kept me appraised of the progress of the work on my car. Also, very helpful in explaining the warranty work that needed to be done on my brakes.

Mike Lundon made the purchase of an Escape 2023 Hybrid stress free, his calm mannerisms and knowledge of the vehicle was above and beyond!

Fixed everything I needed in a timely manner. Christian was exceptional in helping me with the problems I was having!

My Dealership that I bought my car from acts as if they are always to busy to do anything for me… Not Karl flammer, They go above and beyond, picking my car up when I’m at work dropping it off , Making sure I feel valued.. I will drive the extra miles to ensure that Karl gets my business. I am always completely satisfied and recommend anyone that wants red carpet treatment and business done right visit Karl flammer

It’s always a pleasure to go into Karl Flammer Ford. Everyone is so friendly and polite. Mac Gange and the gentleman who finished my papers and signatures. He a close friend of Mac’s. Sorry can’t remember name.

I have dealt with Flammer Ford for over 20 years. They had a used Transit that fit my needs and as usual the staff was great. Jovan was my salesperson and he was great to work with. Steve the finance guy was there when I bought my first vehicle over 20 years ago. Thanks to all and I will be back.

Doug was absolutely great! He explained everything in detail and was very friendly, he helped us find the truck that we have been wanting and made the process very smooth!

Great advisor.

Love Robyn she’s the best keeps me coming back to this Ford Thank you for taking care of my truck and doing a great job and in a timely manner

Awesome Sales and Service. Rick Gibson is the Best Salesman, great communication and service.

Fantastic customer service

I brought my vehicle in for a diagnostic inspection and ended up needing a complete transmission replacement. Chris at ford was my advisor during this process that elapsed about weeks start to finish. Chris was very helpful during this time and provided updates when they were available and kept his word throughout the process. When it came time to get my vehicle back he thoroughly went through and explained everything that was wrong and what they repaired and how much out of pocket I would be after warranty, Chris even kept his word when he told me he will try and get me a discount on the rental since this is was a long and stressful process. I will bring my vehicle back to this ford dealer and will continue to work with them in the future!

Patient and attentive sales. All my questions were answered. Worked hard for an appropriate deal. Explain the unit once I got it purchased. Would do business with them again.

Made an appointment for some repairs. First time they were ever backed up too much to work on that day. The next day, they also noticed the water pump was leaking. They provided me with a free F-150 rental until the repairs were completed. They always take care of me there.a

Salesman Jovan was super to work with on trading my truck in for a new super duty. Absolutely no pressure, understood my situation and that I wasn’t in a great hurry to make a purchase. That alone is worth its weight in gold. Great communication all the way through. . Drove down from N Florida and he had everything ready to sign and go. Quickest I have ever been in and out of a dealership. Give this man a raise!! Their inventory on new trucks was most impressive. Definitely my first call moving forward for any ford vehicles for my business or family. Highly impressed.

The dealer arranged pick up and delivery of my vehicle and the service was great. I highly recommend!

I love doing business at clamor because of Dale and Robin. They gave me really good and quick service sometimes quicker than they promise.

There were four open recalls on my truck, which they were able to get fixed and cleared within about 90 minutes of when we dropped it off. They were very professional and courteous, and made it a simple process.

The best car buying experience Iv’e ever had. I dealt with Doug Gerhardt in the sales department. Doug was extremely knowledgeable and answered all of my questions in a very honest and straightforward way. Doug was very patient with my decision making process and I would deal with him again tomorrow. There were no shady sales tactics and you never had the feeling anyone was being less than honest with what they were telling you. Suzanne who does the financing was was also a pleasure to work with. If you are looking for a new car give these guys a chance to earn your business.

Excellent dealership. Great staff.

Denise was very polite, professional and caring. She was a great listener and also explained everything when I asked questions.

I would DEFINITELY recommend seeing 👀 DOUG GERHARDT.He came thru on EVERY single thing he said he would in the beginning of this process. I was very happy.and my truck is a dream.litterally.thanks Doug &Karl Flammer Ford in Tarpon.

Very good customer service from Steve Gonzalez!

Christian was great at taking care of my vehicle, was kind, and took care of everything that it needed. Great service!

Excellent dealership. Rick our salesman was wonderful to work with.

Worked with Mike to purchase my New F150 XLT. It was a good experience all around. Mike wasn’t pushy which is what led me to purchase with him. I recommend asking for mike when you are looking for a new ford.

Impeccable service and so friendly! They picked my vehicle up and returned to me once done! Love it!! Thanks Denise and Patty!!

David does an amazing job for Rexel.

I Love Karl Flammer Ford. A great group of people working there.

Great job 👏🏻

Great people and really great used inventory. They went out their way to get the deal done and wow to say the least. Thank you everyone who makes it happen.

We had a great experience at Karl Flammer Ford! Rick G was very conscientious about our time and didn’t keep us sitting around waiting on paperwork or anything. Happy with the F350 we purchased last week.

Karl Flammer Ford always takes good care of my car. The pick up and delivery service is terrific! Thank you! 😊

Doug was the perfect salesman for my son who was a first time buyer at 19. Awesome salesman.

Great experience highly recommend

Had a great experience working with Shaq in the parts department. He was very patient and helpful in locating small screws & bolts I needed for a door panel. Very grateful for his professionalism. This will be my first call any time I need Ford parts in the future.

The price was very competitive, the vehicle was in great condition and the sales & service was outstanding!

First time visiting this dealer. I drove over an hour to check out a used truck on their lot. I had an excellent experience working with Brad Davis. Not many sales people like him anymore. He listened to what I was looking for, answered all my questions, no pressure, no games. I wouldn’t hesitate to make the drive to buy another car from Brad.

Excellent. Fast too

.Service has been great. Everyone is friendly and ready to help you as soon as you arrive. They also keep you posted on the process.

My service advisor was excellent, service department was on time, and while waiting, someone continued to monitor the time people were waiting, which I thought was great

Excellent service.

The engine light to my f150 came on so I took it in to be serviced. The service advisor (Robyn Brandl) informed me that I would have to leave it over night as my truck had to be put on a machine that would evaluate the problem and it takes 24 to 48 hours to complete the tests! She called me the next day informing me what the problems were and after I agreed with the work that they had to perform I had my truck back by late afternoon. Robyn was upfront and very professional with me from beginning to end! Very refreshing in todays world!

Brad worked really hard for our purchase. Great guy.

We purchased a used vehicle from Karl Flammer and the experience could not have been better. Brad did an excellent job having the vehicle ready, test drive and review of features after the purchase. Suzanne handled the financing which was fast and efficient with full and complete explanation of everything. I would highly recommend Karl Flammer Ford and would purchase another vehicle from them in the future. And they have a great coffee machine!

Doug Gerhardt was very professional and explained everything on the vehicle and how it works. Doug made the buying experience a pleasure and reason I’m a repeat customer..

They were wonderful and took care of me right away. It also was a very decent price to get a new car battery. I compared it with other places and they had the best price.

Denise and the whole Karl Flammer Crew are always great attitude and staff

I wouldn’t go anywhere else And I would not take another Service advisor but Christian

Great service department Robyn is the best

Excellent service and sales.

Robyn is an Excellent Service Advisor, I’m very happy with Karl Flammer Ford, and recommend them to all my friends & family!!!

Customer service is excellent!!

Terry was an outstanding advisor! Thank you so so much for the ride to and from work as well!

Service was completed in a quick manner; I was surprised when Christian came in and said I was ready to go. Great job.

Awesome purchasing experience! My Sales Consultant Mike Lundin did an outstanding job of making the process comfortable and easy every step of the way. A true gentleman, he was straightforward and professional in every way. No pressure, no gimmicky pricing, just upfront honest negotiation marked the deal. I made a 3-hour drive to buy a 2015 Xterra Pro-4X from Mike and the Karl Flammer Ford family and I couldn't be happier with the experience.

Lucas was very patient and pleasant to work with. We walked away with exactly what we wanted!

Very knowledgeable.

Chad, my service advisor, was very knowledgeable and helpful. Truck was dropped off on a Friday and repaired and back to me on Monday. The part was in stock so that was a great time saver.

Very Courteous and prompt. Great customer service. Did exactly what they said they would do. Kept me informed along the way.

Robyn and Denise in service are awesome!

This dealership goes way above and beyond the normal expectations of service. They now offer pickup and drop off service as well

Had to turn in a lease vehicle. Flammer Ford made it very easy.

As always my experiences with service are great.they always are friendly and caring!!!!

Very good service and friendly staff

Small dealership with a level of personal attention long lost from other dealerships. Purchased and have serviced my Ford Mach E GT here, shockingly friendly and welcoming. After going to other dealerships for service and buying, I took a drive up to here just to try different places since I was never happy at the previous ones. Honestly, wow! Kudos to the Flammer family for maintaining that personal feel that had been long lost by Tampa dealerships.

Great. Auto pickup and return. never used that before. will now. 1997 Expedition. Super convenient. Great time saver. Great service.

Fantastic service personnel. Christian went above and beyond all expectations. Service was fast from start to finish, prices were very fair, and communication was better than my previous dealer. I’d highly recommend their service department to anyone. The one negative I will point out is their parts department is expensive, but the employee is nice and was happy to provide the information I needed to find it cheaper. In this day and age where plastic parts are regularly needed, I didn’t expect to see them go well over MSRP. Most dealers go 20-30% below MSRP to keep competitive.

No worries

Kyle (Accessories) was very informative, helpful and kind.

I had an oil change , tire rotation and checking fluids, while I was waiting. Denise was excellent at explaining the cost of each service. Very honest by letting me know what parts my car needs next concerning my brakes. With a second opinion, they were right! I have trust in Karl Flammer Ford. I've come to Karl Flammer Ford for years and always had great service!

Came in for a bad blinker bulb. Robert really made it his business to get me in and out super fast. Service like this should be noticed by leadership at the dealership. I'll be happy to bring my van back there for any other services.

This is the second time I have visited and I am happy. The people that I talked to were very nice and professional.

One of the best Ford dealerships in the area!!! Dale Krutzik makes the service department he treats everyone with Professionalism and respect!!! I went again today on Saturday 05/15/22 and as usual they did a fantastic job and Mike the guy you see first when you drive into the service area was very friendly and respectful. He made a very good impression on me to start the experience off!! Karl Flammer Ford is very fortunate to have guys like him and Dale!!! I came back again today for my scheduled oil change, as usual Dale was there and just as polite and professional as always. I feel very fortunate to have a guy like him that I deal with when I get my truck worked on!!! Thank you Dale for caring about my truck as much as I do!!! Ron As usual I come for my oil change and this time I had a couple of other things done (recall issues) and as usual Dale was very informative and helpful. He always makes sure the shop does a great job! Ron As usual I come in for my oil change and to no surprise Dale had been promoted to among other things head of the service department and as usual Dale made sure that I received 1st rate service! I’m glad to see that I’m not the only one that has recognized that Dale does a fantastic job. As a customer Karl Flammer Ford will get my business when I buy my next F150! Saturday 12/16/2023 I come in to get my normal every 5,000 mile service and I have Denise taking care of me now, while she’s relatively new and still learning the “ropes” she’s very friendly, professional and respectful!! And if she needs help with anything she always has Dale to turn to for support and assistance! Karl Flammer Ford appears to know how to choose its employees! I know it seems odd that I never have anything negative to say about Karl Flammer Ford, I would have to say that is because they care about keeping their customers happy!

Did a great job picking up my truck and returning it the next day. They also made sure to take all the precautions.for the virus.

Grant and Greg were phenomenal to work with! They were very patient and understanding with explaining everything to me step by step. They made buying my very first brand new car very simple and easy. They were a pleasure to work with and made purchasing my absolute dream car a reality. I would very highly recommend Karl Flammer Ford to everyone!!

Great customer service. Robyn has gone above and beyond to help me with an issue I had on a warranty.

Denise the service person was great. Even got a ride home via their shuttle service and the my car was delivered to our home afterwards.

Steff Friendly treaded me with good behavior and Respect Thank you

Finally found the Transit Connect van I was looking for. Jovan was so helpful through the process. I am loving my new van!

Work was great this trip so far. I would like to know if I got credit back on my Ford account for the oroblems I had with my window deflectors. No one has said anything. I had a ton of problems after installing and had them removed by Ford who sold me rhem and I paid to have them put on. Can someone answer me on this. Please

Great service on a warranty issue and an oil change

Smooth

Amazing ROBIN is the best Service Advisor ever and the Mechanics Fast Friendly and Great Service I trust Flammer Ford with all my Vehicle needs Always a pleasure visitng them Tell ROBYN I said HI

Good quality cars

Robin is amazing!!

Excellent 👏🏼👏🏼👏🏼👏🏼👏🏼 Very Happy with the new Bronco Great Customer Service!!! Steve was Awesome and Jay Rojas (Manager) The Best!

Arrived early for my 8:15 appointment and was greeted by a very nice gentleman who told me where to sit and enjoy a donut & water while I wait for my truck to be returned. About 25 minutes passed when my service rep came to tell me that my truck was ready. That is the absolute quickest I’ve ever been serviced in any dealership. I appreciate the excellent handling of the customer and the service you provide.

Purchased 2020 Ford Transit 250 for our buisness. I will have to say with fleet of over 20 vehicles this has been our easiest purchase yet. Joavan our salesman in commercial sales was an absolute professional and easy to deal with. I don't think we will buy a vehicle from anyone else.

Great service

This was my first time at this dealership. I had a transmission leak on my sport trac. They took care of my truck, gave me a complimentary ride home which was new to me, and Rob was helpful and had good customer service. This will be my regular mechanic for my truck!

Love this place from the dealership to the service department you are treated like family.

Great dealership!

Always professional and helpful. In and out quickly.

Great experience... everything went smooth. Mack took great care of me.

Being able to deal with the commercial truck division provided multiple advantages. Their guidance navigating the options available and which ones matched was huge. Once the product was delivered, they gave freely all the time needed to maximize the vehicle’s capability.

Good people. Clean facility. Treated right. Will be back again.

Mike, very good and very helpful 10 out of 10

I pre-ordered Ford maverick with Karl Flammer Ford last September 2022 due to constraints the order finally came in October 2023. This is kind of how things are right now the delay was not the dealers fault. The dealer was great , honored the price and I am very happy with the truck. Big thanks to Mack Gange my salesman. He was easy to work with, took his time to share information. You could tell he has worked in the industry for long time. Like any big purchase you need to be an educated consumer. My overall experience with Karl Flammer Ford team left a very good impression.

Everything was awesome

Great place I really appreciate chris in mainline with glasses... super nice honest guy

Robyn was great. My car was done as quickly as he expected, and the service team informed me as to additional things that needed attention before they became an issue. I appreciated their friendliness and efficiency.

Denise did I great job of dealing with my concerns.....Thank you Denise!

Ruthanne in the parts department is great!

Great service.

Lloyd Williams was awesome to work with on this purchase! The service folks were great. Very friendly people. Suggest you check them out.

Chris and Rob the service manager are top notch and excellent in knowledge and customer service. Great service experience at Karl Flammer Ford

I have been a customer since 2015. Always a pleasant experience.

service department is great and dealership is super clean.

Good experience in the service department while my Ford edge was in the shop Communicated well kept me up-to-date on repairs.

Great custimer service! My last Ford truck purchase was 17 years ago. They answered a lot of questions on features/models and towing to bring me up to speed and make the right choice. They gave me a good price on my trade in. Very happy with everything Thank you!

We just drove 2 1/2 hours to pick up our first vehicle from Karl Flammer Ford and couldn’t be happier. Lucas followed up, communicated and was available throughout the entire process. The finance team was excellent as well. We will definitely be back when we are looking to purchase again! Thank you all so much!

The staff was very friendly and helpful. Great family owned business with caring people who know what they are doing.

Service department always meets and often exceeds expectations.

They were extremely helpful

Very good service, Denise was very 👍 good

Trea was awesome

We had an amazing experience!

Our salesman, Brad, was very professional. The purchase was quick, simple, and uneventful (in a good way). This was the easiest vehicle purchase I have ever made.

My car broke down not far from the shop got it there they took it in kept me posted about the work awesome job awesome service Mgr Christian collich

I have leased all of my vehicles' at Karl Flammer and have always been pleased with EVERYTHING at the dealership from the availability of vehicles to chose from to the treatment of me and my new vehicle after the sale. This last time was different. Mr. Flammer made it a point to talk with us and actually thanked us for being loyal Flammer customers! He shared personal stories with us and really made us feel as an important part of the Flammer family not just a "number."..Oh, by the way, love the new Escape!

Great service. service writer was very polite and got the job done quick

Just stopped by to take a look at the Expedition's that they had in stock, next thing you know, we're the proud owner of one. Lloyd was a good salesman

Transmission needed to be replaced. Whole team got on it with loaner car and completed the job perfectly.

I could not be happier. Greg was awesome!

Christian was so very helpful!

Everyone is very nice and helpful.

Class act

Quality service and customer friendly

What a great experience I had at Karl Flammer. I had a day of car shopping, 9 different dealerships in one day! This was a no pressure, relaxed environment that was unmatched. I had a couple issues on my side and the Sales Member and Sales Manager worked with me and made everything so easy throughout the entire process! When its time for my next car purchase, I will make that 45 min drive to visit Karl Flammer again. Thank you Lucas and Jay!

My experience at Karl Flammer was very smooth and non stressful! Mike is a fabulous human that made the it all easy and everything is done in house. Great personality too!! All financing even through your credit union. They have been in my town as long as I can remember. A generational gem. Buy local. A name you can TRUST!! 6 generations in this town and you can't beat in town service too. Convenient with a traffic light too!

Great dealership Great service reps a little slow to return calls and updates. Better to have them fix your vehicle than your mom and pop shops for sure.

Great experience Lloyd was awesome

Steve and Anthony were fantastic! Order to delivery and all the upgrades, both were very attentive to what I wanted. They made the experience excellent!! They are stuck with me forever.

It was wonderful to work with Armando. He helped us find the car we wanted! Armando was personable and professional, and was always available to answer our questions/concerns.

Our experience with Karl Flammer Ford was fantastic from start to finish. Brad helped me find the exact vehicle I was looking for, took my information over the phone, waited for me to arrive for two hours, and had everything ready for a super smooth transaction when I arrived. Steve in finance made the financing of my vehicle just as easy by having everything ready to go, completing all documentation in record time while explaining everything I needed to know. We arrived and left the dealership in less than an hour and a half. It was amazing and I love my new Robins Egg Blue Ford Bronco Sport Heritage!

Professional, flexible, knowledgeable efficient

Great Customer service, Lloyd Williams was great from start until the end definitely will buy my next Ford from him thank you.

Rob was oustanding and work Tech perfomred as expected

I recently visited Karl Flammer Ford for an oil change. I was traveling and needed to get the oil change. I called Karl Flammer Ford and was given an appointment for the next day. Upon arrival I was greeted at my vehicle which the employee checked me in, then took me to the waiting room advising of free coffee and information of where the restrooms were located at. I was kept updated on the status of my vehicle then when she was ready the employee took me to check out and walked me to my vehicle making sure all was good and I was happy with the service. When I come back to visit family and need any service for my Ford vehicle I plan on visiting Karl Flammer, I did not purchase my vehicle here but was treated like I did. Excellent service

Doug was able to answer all of my questions and stayed late to make sure the deal was done the same day. Thank you!

Mack Gange was a great sales person. We couldn’t be happier with Karl Flammar Ford.

Everything was perfect!

great service and the staff is super friendly

Great customer service. Denise was right on top of every. Kept us informed about everything.

Great service department

From the moment we arrived it was a great experience. Mack and Jay listened to our concerns and helped do their best to make sure our experience was efficient. We LOVE our new F150! Who said trucks are for men. 😉

Thanks for the oil change

Christian and team were great as usual

Great customer service, great sales, great parts department, and great accessory department. They've taking care of me on multiple occasions.

The service went very well once I got checked in, I waited in my car for 30 minutes before I got check in. The rest of the time was very good, and everyone was very friendly.

Great customer service and friendly staff Dale K was my service advisor , He is very professional and knowledgeable, recently took my 2002 F-150 Harley-Davidson edition in for multiple issues their amazing technicians found and repaired all of them for a very fair price They are my dealership of choice

Everyone was friendly and very helpful. Our salesman Steve Gonzalez was a solid professional. We were made to feel right at home . Thanks for the great experience.

Outstanding service and overall amazing experience

Fast Service

Been going there for 8 years. Have our Ford serviced and detailed when needed. Wonderful service manager !

Simply put , top dealership I have been to in a very long time ! Sales was great and had some aftermarket stuff added at their shop and those guys were super! Thank you all ! Keep up the good work .

I went to Karl Flammer Ford looking for a specific car and Lucas was willing and able to help us out immediately. He answered all the questions we had and gave us the appropriate space we needed to make a very big decision to purchase the car. He and the staff went out of their way to make the process as smooth and stress free as possible with no pressure at all! I would recommend purchasing a car from this dealership...you will not regret it!!

Excellent service! Neal and David Kaiser in the commercial department are on top of their game! As well as everyone in that department from sales to service. After multiple purchases, never a disappointment!! My dealership of choice!

Always a pleasure doing business with Neal and David at Flammer Ford Tarpon springs

Quick service and very professional. The service advisor Dale always goes above and beyond and makes customer satisfaction his top priority.

Quick, encompassing, and pleasant.

Polite and efficient staff. The gentleman went over everything that was done to my car with me.

I always get great service from Steve and Anthony. I really miss them now. I am in Lewiston Idaho on an epic road trip in my 2022 Bronco. The dreaded yellow check engine light came on yesterday and there are 5 errors according to the Ford App. Went to Joe Hall Ford at 7:45 AM this morning to get it fixed. Seems they have no techs on Saturday, just oil and lube guy. “Sorry and best of luck to you”. I hope to get it fixed when I get to Helena, Montana. I miss Karl Flammer Ford.

Very professional and clear on what’s being done. Great communication and service time

Flammer Ford was able to fit me in the very next day and set up a rental vehicle for me. I had originally called the Ford Dealer that’s near my house, but they were pretty rude and could not make an appointment for nearly a month plus they would not be able to get me a rental either. Everyone at Flammer Ford is very courteous, and they fixed the problem in my truck to my satisfaction.

Service Consultant Dale has always provided great service. Waiting room is modern and clean. They may want to update the programmingnon the television. Watching Price is Right from the late 90s is a little tough to deal with.

Robyn puts the service back into customer service! A great asset to the company and its customers!

Great customer service. My service advisor Robyn was amazing. Kept me informed throughout the day of my vehicle progress. Set me up with a loaner when the part wouldn't be in until the next day. Veterans Ford service center needs to take some lessons from these people.

Purchased a New 2021 Explorer and just took it in for my first oil change, tire rotation and check-up. Josh, my Service Rep was awesome and I was out with-in an hour. Josh also helped me with a few features on my Explorer that helped a lot. Would recommend Karl Flammer Ford for purchase and service.

The best Ford dealship that we have ever been to. They are kind and thoughtful and go 110% on everything they do. Lyod Williams helped us find the perfect truck and never rushed us in to anything.

Excellent team

The quick lane experience here was quite easy and they took extra care to wipe down the surfaces to prevent viral spread.

MY experience was excellent. Personnel were great at going over paperwork and what was to done. Explanation about the vehicle and the dashboard workings was very detailed and so helpful. I was very pleased with the entire experience.

My service experience was excellent. Christian had all of my paperwork prepared and it only took a few minutes to get checked in and the work was done within a very reasonable amount of time. He also listen to the issues I had with my car and make sure that he took care of everything. I really appreciate how kind he was and helpful.

While the repair took longer than I was expecting, that time was needed to complete all of the repairs properly. Communication from my service advisor was great. All contact with any employee was friendly and professional.

Lucas was one of the best salesman I’ve encountered. The process was seamless and I never felt pressured to purchase a vehicle. Highly recommend Lucas.

Excellent service! Picked up my truck in the morning and brought it back that afternoon after service was completed. Gave me a 10% discount for scheduling service over the phone and pickup and return of my truck was free. What more can you ask for? 👍

It is always nice to deal with people who really show that they care about your satisfaction. I highly recommend the Karl Flammer Ford dealership in Tarpon Springs. Ask for Sales Team Member Armando Chirinos, he really cares about the customer and goes above and beyond. I am very satisfied with my recent purchase experience.

Steven the sales rep was personable, honest, and accommodating. He made sure to check on us throughout the whole process of purchasing a vehicle.

I have been a customer at Karl Flammer Ford for a long time and have always been treated extremely well. You're staff goes out of their way to make me feel comfortable and attended to. All repairs necessary are completed in a very timely manner. I never have any issues. I highly recommend Karl Flammer Ford to everybody I know.

I was good and positive because he and both learned a thing or to

Tremendous level of customer support by my service advisor Christian Collich. Found myself a new Ford dealership thanks to him.

Everyone was super nice. Our salesman Lloyd Williams listened to what we wanted and showed us the exact right vehicle. No pressure at all, unlike the dealership I had been to earlier.

I Can Not say Enough "Good" things About Karl Flammer Ford, I had a recall on my transit connect, living in Clearwater I thought I would call Ferman when I called them 3x and they put me on hold and never came back , I moved on to Walker Ford who coincidentally did the exact same thing , Being that I had just moved here from NY I Googled other Ford Dealerships , My Best Day Ever Because Karl Flammer came up , I called, NEVER placed on hold , it was Thursday and they said we can fit you in on Monday! I was delighted. This Dealership is a Well oiled Dealership, Top Notch , From meeting You as soon as You drive in, Scanning You in , Pleasant, courteous, accommodating , they take your vehicle and direct you to their customers lounge where you can get a cup of any kind of coffee Water , vending machine and fresh donuts!!! Play area for your children and 2 - TV's . So waiting for your vehicle is Very Pleasant,relaxing and Accommodating. The People that work there are ALL customer oriented, Cheerful, Pleasant, helpful, and respectful. Muhammad was My Service advisor, Couldn't ask for anyone Better , he was attentive took care of my vehicle from the moment it was scanned in. Very Helpful and knowledgeable, Highly recommend him as one to see there. Natalie who is one of the members that answer the phone when you call is A Joy to deal with, very helpful , courteous ! Both Muhammad and Natalie are an asset for this Top Notch Dealership. Just a side point I received a offer from Walker Ford to Buy my transit connect and they were going to give me an additional 4,000 too Well I would NO WAY buy a vehicle from and dealership who can't even get me in for a service call ! So Glad I found Karl Flammer Ford, You will Not be sorry 🙂

They are very polite, keep you updated on the progress of your vehicle, very knowledgeable. Id recommend them to my friends.

Muy buena atención y muy profesionales me atendieron de maravilla así en sentido general

My service was outstanding at Karl Flammer Ford. Muhammad in service is the best! If your looking to have your vehicle serviced he's your guy!

Very good and honest salesman (Steve Gonzalez) I believe he gave me the the best value for what I was paying for. No high pressure tactics.

I have had the best service with Flammer Ford. Dale my service advisor is absolutely the best.

Robin , at Karl Flammer Ford was so helpful and nice to me .I appreciate that , you are the greatest , Mike kaminski

Very excellent service I am very happy with the treatment they give 😊😊😊😊 Thank you

Outstanding customer service and selection!!

Outstanding service.

Lucas was our sales guy and I can't say enough good things about him! He made the whole process seamless and so easy. We looked everywhere for the '23 explorer with bench seats and had no luck until we came across karl flammer! It was almost an hour away from our house so I was weary about going and maybe not getting approved. Thank goodness for Lucas he made it all happen before we even got there! Thank you guys so much, we love our explorer!

Douglas Gerhart sales and mrs. Johnston finance went above expected. Karl Flammer ford had the truck and deal!

As always, Karl Flammer Ford is ready for me at the time for which I made my appointment. Their assessment of the condition of my car and the summary of the work that was done that date is valuable information for any car owner. And their waiting rooms is a pleasant place to work.

Mike Lundin didn't play any of the typical car salesman games. He was very straight forward and honest. I used to sell cars and was familiar with the shenanigans, I quickly identified that he was the person I wanted to deal with and ended up getting me the truck I was searching for. Great people and great dealship!

Always great service

Karl Flammer Ford did a great job getting my Ford F-150 back on the road after an electrical issue. Muhammad in service was courteous and professional and did a great job.

Great service.

I am very satisfied with the service I received on my last visit to Karl Flammer. The service advisor was honest in addressing what was needed and not what I was mistaken the SUV was due for. Thank you for your good work and honest relationships with your customers.

Smooth transaction. Wasn't long and drawn out. Would recommend to others.

Service tech Mohamed was a tremendous help. I had asked in the past about body work. He was the only one who said let’s check it out. The other one said we don’t do that service. Mohamed inspected and said we do grills and bumpers. I will be getting a new grill.

It was perfect, Thanks for a easy time.

Dale and the rest of his staff were fantastic. They went above and beyond.

The screen in my 2022 Ford Edge started to pixelate. Muhammad work really hard to get the part in and installed before I left town and would be driving the vehicle. Plus the courtesy van was helpful to get to the dealership.

Always on time, excellent work and zero hassles. I drive from Sarasota because the team in the service dept cares. Dale takes the time to explain and to answer questions. The work performed has never had to be redone…that is huge in todays world…thank you always

The best because of the customer service and efficiency. Hi Shaq! Thank you!

Always very professional and precise!

Fast and efficient. WiFi is great in waiting room!

The service representative Robyn is the bomb.

Brought vehicle in over the weekend night drop. Robyn Kraholick Brandel was my service advisor. I was doing a night drop off off on sunday when they were closed and where you use to do a night drop if gates were closed was no longer there do to the road county put in. So I didn’t want to bother Robyn especially on her weekend off. But needed to make sure I dropped off in right spot. She answered and was extremely helpful. I told Robyn that we didn’t need vehicle until after 3 pm and she had it done at 9am. Robyn is the best advisor at Karl Flammer and even in whole state of Florida. I highly recommend to use Karl Flammer service especially Robyn. God bless her and Go Noles

Very professional and knowledgeable staff. Loved the experience.

We’ve purchased over 50 vehicles from Karl Flammer and it’s been the same high level of service each and every time. David Kaiser and Rob Bender take personal interest in our fleet management and help guide us to the best decisions for our business. We absolutely won’t shop anywhere else because of these two professionals.

Christian was great and helped with questions I had by referring me to someone in sales to answer my questions.

Easy appointment making, fast check in, and great service. Thanks you Dale and Flammer Ford?

They fixed it!

Oil change and install new tire

professional

Tremendous service and satisfaction provided at Flammer Ford Tarpon Springs!! Thank you Robyn and Team from the outstanding Service Department.

When we needed a large van to help transport our program participants, Karl Flammer Ford went to extraordinary lengths to find us a vehicle. The buying process was painless. The people were clearly trained in customer service skills. Highly recommend.

Sales teams are very helpful, and the service department is excellent! Been a long time customer for years and will continue to do so! Also shoutout to the customer service department, they are the best!

Rick was awesome in going above and beyond to get me the best deal for my 2023 Maverick Lariat Hybrid. Finance department got me the best loan available. I Highly recommend this dealership.

Very pleased with check-in process, time to service my Explorer and Robyn, my Service Advisor.

Very good Ford dealer. Great job.I would buy another truck their again.

Excellent service. On time fair price

Dale and the service team at Karl Flammer Ford are amazing! They are always friendly, efficient, timely and knowledgeable. I feel appreciated and respected every time I go!

Took truck in for service. Knowledgeable staff. As with any car repairs you may not always like what they tell you but these guys are straight shooters and will point you in the right direction. Overall 5 stars

Christian was great, he kept me informed and completed my camera repair. Works awesome! Thank you

Great Team, Got my F-150 in and serviced and paid with my Ford Pass Points. Good all around experience!

I always have a great experience with Karl Flammer, I travel all the way from Largo Florida to Tarpon just to have my Ford truck taken care of. I deal with Christian a lot and he makes sure that I’m well taken care of

Service dept has greatly improved in timely wait times since a year ago. I always request DALE in service dept. Dale is THE BEST service advisor!! He is courteous, KNOWLEDGEABLE AND HONEST. He is why I continue to come to Karl Flammer Ford for service after being ignored by all of management about a warranty issue that I was told by Port Richey Ford was supposed to be covered by my extended warranty, but the company would not honor it. This was a $700 repair that Ford refused to cover and because of this , it may cost them $30,000.00 as I probably won't by my next new car there based on the principle of they did not do the right thing. Bad business decision, Ford. But thank you Dale, for always doing the right thing as far as service to my car. (The warranty issue was out of your hands.). Tami Musgrave

From start to finish, Karl Flammer Fords salesman Lloyd took excellent care of us. We loved having the deal all secured before we went in to see the vehicle. Lloyd was professional and very helpful throughout the whole process. We would definitely buy a vehicle there again.

Karl Flammer is very fortunate to have (Robyn Service Advisor)...I bought my truck from Karl Flammer AND just one week ago purchased 4 Michelin Tires from Karl Flammer and had them put on, I got a flat tire due to a screw and your ladies answering the phones told me they don't make same day appointments, I said it's a flat tire she hung up on me and from there Robyn reached out to me because she apparently told the girl for me to bring it in and that It would be a little later in the before I could get it back...which was fine with me..I love working with Robyn😊

We had a check engine light on. Brought in they diagnosed it and fixed the issue same day. Very happy with their service

Very satisfied with my car service and friendly, courteous, personal attitude towards me as a customer.

Rob in commercial and diesel service really saved me. They were able to get me in next day to resolve a tire issue when my regular dealer couldn't get me in for another week. Rob went out of his way to make sure my truck was taken care of and I was back on the road. They have earned me coming back and doing all my service here.

Robin is amazing.

Mack Gange at Karl Flammer Ford was incredibly kind and took great care of me! I highly recommend him and his hard work getting me into a vehicle.

3rd purchase from Karl Flammer ford. Would not go anywhere else

Great Experience, no pressure whatsoever. Very friendly Dealership. Would shop there again and definitely recommend them. Lifetime drivetrain warranty is a definite bonus. Chris and everyone else were a pleasure to deal with!! A+++

Great Dealership. All around.

. We drive from Clearwater to get the beast . Mechanic personally told me about my car issues and I was grateful. Robyn is my go to for front desk service. We trust their work.

The salesman Doug Gerhardt was great, very knowledgeable and easy to work with and made my purchase smooth. I would recommend him to my friends and family

Since day one this dealership has been amazing. I continue to travel from Lakeland to get my services done by them. I had a bad experience with another dealership. So, I went back to Karl Flammer Ford because of how they treat me and the service is amazing. Worth the drive !

The service was timely and professional, and the work performed was accurate and thorough. State-of-the-art service center.

Reliable service. Excellent service advisor--Robyn.

Always a great experience when visiting Karl Flammer Ford.

If you want the best service, price and add-on accessories, this is the family owned dealer for you.

Awesome experience!

This Bronco Sport purchase was the best auto purchase experience that I have ever had. Everything was perfect and could enjoy the car and experience. Thank yo

All defective parts were replaced and job completed in time quoted.

Christian did a great job in helping me with my service issues. Karl Flammer ford is much better than other dealers services department. Will be back in needed.

Extremely knowledgeable and friendly.

Brad was a phenomenal salesman! Took care of me and my family while we purchased the new Explorer ST. The Explorer ST has all the features I was looking for in a car!

Best car buying experience I’ve ever had. For the first time in my life I was able to walk off the lot comfortable and stress free! Steve Gonzales & Steve Laconne took great care of me! Go and check them out !!!

MY SALESMAN MIKE WAS TERRIFIC AND HELPED TO SECURE MY ORDERED MAVERICK ALL THE WAY THROUGH. COULD’NT OF HAD ANY BETTER SERVICE

We got an extra key made. Friendly and fast.

Love my Ford Edge 2022, Jay and Steve were amazing and the process was pretty smooth!!

Very professional. Cares about your needs. Knowledgeable staff. I would recommend you to anyone looking to purchase a vehicle..

Vehicle is great. Our salesman was fair to us and finance was simple.

Very impressed with "Jessie" who answered the phone and gave us our appointment. Brought our older Mercury Sable in for diagnosis (wound up needing a sensor) and they kept us informed each step of the way regarding the cost and other items that could be fixed (for a later date). Very happy with their service. I'm a veteran and they gave a discount off of my total bill, which I very much appreciated. Amy was my tech advisor. Thank you!! Kevin Mallett

I was in the market for a new truck and after visiting other Ford dealers whose salesmen were trying high pressure sales tactics and using cheesy closing techniques, I decided to visit Flammer Ford because they offer a Lifetime warranty on the power train. I am so glad I did. I'm also very fortunate that sales professional Mike Lundin introduced himself to us that day. I say this because he was not high pressure at all, he was very knowledgeable and extremely professional in every aspect of the sales process. He didn't try any of the sales tactics that are designed to keep you at the dealership. I highly recommend dealing with Mike Lundin if you need a new vehicle, you will not be disappointed. He has also followed up with me to make sure everything was to my satisfaction. Mike made it a very pleasant buying experience. The prices at Flammer Ford were also better than the other dealers we went to. I purchased a Ford F-150 Platinum edition and could not be happier with my decision and the price I paid for it.

Great people.

Best car dealership I’ve ever dealt with, no pressure, absolutely none. As a business owner I’ve made many truck & vehicle purchases , and this by far was the best. Mike Lundin was great!! We purchased a great used car for my 16yr old daughter. Total transaction less that 1.5 hrs. I’m literally looking forward to my next purchase with Karl Flammer Ford. I came here literally on a whim, because they support Door of Hope, which I saw at a banquet we attended. I can truly say it was worthwhile .

I have been buying my fleet from Karl Flammer Ford. I was convinced to switch to Ford Fleet from Chevy, but the awesome experience is truly with Karl Flammer Ford dealership. Ford gave good incentives, but David Kaiser and the team have exceeded my expectations beyond belief. Thank you for your help in difficult times.

Always a good experience. Dale in service is excellent. Robyn in service was great. I appreciate everyone at Karl Flammer Ford, especially the service department.

Mike Lundin was very helpful and available throughout the entire process

My experience here was amazing and I had my vehicle taken care of 😊 The service advisor and technician was amazing!!! Absolutely love Karl Flammer Ford and Robyn and Mack are the Best!!! Mack is amazing and would Highly recommend him for a new or used vehicle. He is kind, patient, and extremely knowledgeable with LOTS of patience!

50000 tune up. Staff was great and helpful. I will be back

Always great helpful the techs.

Great people, no hard sell, worked their butt off for me. Special thanks to Greg Hiland

Bought a new 2023 Ranger from them. A truck made of unobtanium. They had one in transit. While price negotiation was not in play, I felt they gave me a very fair offer on my trade in F-150. They beat my credit union interest rate and even helped me title it in another state.

So grateful for kind and caring people working at this dealership. Specifically most helpful were Denise on the telephone and Rob in the commercial service center. I cannot express how thankful I am for their willingness to help us as we traveled through the area. Friendly, cooperative and got the job done and done perfectly. We are planning a return stay, and already planning to bring our RV vehicle in for service then. Thank you!!

This is a great place...I took my Black 2013 Mustang in and from the Greeters Dan and John to my service advisor Christian made my visit there a very pleasant experience..they let me know exactly what was wrong with my car and what it would take to remedy the problem.. I am very particular about who works on my car..but I have found a great place that will take care of my car like I want.. That's my dream car and they treat it just like I do..

Awesome small town dealership! Great customer service with very polite employees. One of the cleanest dealerships I've been in. Service center is run very efficiently and staffed by very knowledgeable employees. Easy in easy out. Call and get your appointment today for service or see a sales representative for a new ride; either way you can't go wrong at this dealership. Met the owner today; very down to earth family man dedicated to taking the business to the next level and care of the customer is a priority! Great man!

Karl Flammer Ford is the ONLY place I buy my vehicles from. Every vehicle I've owned since being able to drive at 16 has been purchased or leased from this dealership. I needed a new truck for my upholstery business in Holiday, so I bought a 2021 Ranger from their new commercial side. This was in the first quarter of 2022 and everything has been top notch the entire time. From the quick and responsive service advisors to the polite and NON-PUSHY sales guys, I have been more than please throughout the years with many more to come... And if you want a reference for who to speak for the BEST customer service, you need to either see Rob Bender in the commercial service side or David Kaiser from the commercial sales side.... OR se Christian or Art in service on the retail side... you will be ultimately pleased throughout the entire process of making your choice on your next vehicle.

I live in St. Petersburg but was introduced to Karl Flammer Ford a few years ago when I was working with a local agency (Vers Creative). After interacting with their staff numerous times, I knew if I ever wanted to get a Ford I would come here. I knew I wanted a Bronco, but with the supply issues I also knew it could take a while. So I put a deposit down in March 2022 before they stopped taking orders. I worked with Chris Haddad who is so kind and was great from beginning to end. He made the entire process easy with no pressure. He let me know at the very beginning based on demand I could be waiting over a year unless I’m “lucky”. Turns out I’m one of the few to get such a quick turnaround! Since my time to save got cut quite a bit, I did have to finance. I met with Suzanne who helped crunch numbers and walked me through everything . She’s very kind. The only unfortunate thing is the interest rate is high. I was in and out probably within an hour. Chris went and filled up the car for me and they detailed it before I got it. He also helped walk me through the app and setting up the car with my phone. He gave me a good detailed run down with my vehicle. As someone who has mostly used and older cars up to this point, I’m in LOVE!!! If we decide to get another Ford we will definitely come back! p.s. If you decide to put a deposit down to build one, it is refundable (not all dealers do this).

Christian was extremely helpful in the process. He took notes of all the comments I had on the car and reviewed them with technician. One suggestion I have is to possibly introduce text updates in the process. Once the car is received I received a text but it would be useful to know for instance when the technician started working on the car, or when the process is done and the paperwork is being completed etc. This allows the customer to know exactly what is happening in the process instead of calling the representative to know the status. Aside from that suggestion the service was amazing even with a shuttle to and from my house to the dealer.

Once again, Pleased as Always! Christian had my truck in and out for oil change and tire rotation. Great People, with Great customer care! John was there in the Service lane to Greet me! Awesome guy, Great Attitude! Love Companies and Businesses that hire Veterans!

Great experience and reputable dealership! I had the pleasure of working with Mack Gange. He worked with me from the date I was able to order my Ford Lightning and kept me up-to-date on its progress from production through delivery. I have only great things to say about my experience. My Lightning was prepped and detailed when I arrived. The purchase process was seamless. Unlike many dealerships that make you sit for hours while they pitch random warranties and services, I was in and out in probably less than an hour with all of the paperwork filled out in advance. I would absolutely buy another car from them.

One of the best Ford dealerships in the area!!! Dale Krutzik makes the service department he treats everyone with Professionalism and respect!!! I went again today on Saturday 05/15/22 and as usual they did a fantastic job and Mike the guy you see first when you drive into the service area was very friendly and respectful. He made a very good impression on me to start the experience off!! Karl Flammer Ford is very fortunate to have guys like him and Dale!!!

Dan (Servicer Greeter) and Angelo my Service Advisor did an excellent job. Dan greets you with a smile and swiftly gets you to the service desk were Angelo took over. Angelo was very concise and helpful with the service needs and kept me up to date on the work in progress. I did have a question about the vehicle that I needed addressed. I purchased the vehicle at Karl Flammer and Neal, Sales Manager was very helpful and went the extra mile to answer my questions and concerns. Very good experience yet again at Karl Flammer Ford!

I won’t take my vehicle anywhere else. Dale and Rob Romero are the best. They absolutely went out of their way on many occasions and accommodated me. They were very understanding and took on more than they had to, out of the kindness of their hearts. I will be a returning customer for life.

The staff was very friendly and willing to assist with what I wanted. Finally got my King Ranch and love it! Great job everyone and while you all are 4 hours away will consider you all in the future if I need another vehicle

I recently purchased a 2021 Escape from Karl Flammer Ford and I could not have been happier with the entire process. The Sales Consultant, Mack, was a pleasure to work with through the process and patiently explained all the steps for the purchase. I will definitely bring my new car to them for the regular maintenance. I have already recommended Karl Flammer Ford to two of my neighbors and would recommend them to all my family and friends.

I had some warranty repair issues. The dealership where I bought the car has been very disappointing. Karl Flammer and their techs were very helpful. The service was good, thoroughly explained and the work was done well. Admittedly, as with any dealership, the prices were high and labor rates were even higher than I expected. But we all know the price you pay to have the dealership do your work. I like the service and the people at Karl Flammer. It is also very clear they hire veterans as I saw many veteran hats on some of the staff and I heard several discussing their service. I will likely buy my next car from Karl Flammer.

Good experience, Steve was great! Very attentive to our needs. He made us feel at ease with negotiating our new truck purchase. I like the dealership, gives that small town feeling unlike some of the larger dealerships that make you feel like a number. We would recommend.

In & out by times specified. Dale, who was my service advisor did not try to up sell me on things my car did not need & I appreciate that so much. Price was reasonable as well. So far, so good!!

Took the Raptor in for an oil change. Peyton took her personal time & $ to buy dog treats for our Ridgeback, Indigo. Service level way above & beyond our expectation! Mack in sales was also a great wealth of knowledge. If you're looking for no pressure, knowledgeable sales assistance and great service on your vehicle, go see Mack & Peyton at Karl Flammer today!

A good experience. Amy and Mike were the people that assisted. Amy was particularly great--she listened carefully to my concern & then read me back what she'd written in the dispatch so I could confirm. I liked that Mike checked me in calling out the VIN# with the military words for each letter of the alphabet. He was patient while I transferred some things out of my car to my friend's car--who was picking me up. The temporary Service drop-off was a little confusing. How about a sign? It could say: STOP HERE!

This was a great experience as the employees at Flammer Ford were all very good to me! Amy helped me with the warranty. She was kind and considerate through this process. Mike, the shuttle driver, gave me a safe, comfortable ride so I could continue my work at home while repairs were made. Great staff at this dealership! Appreciate you all!

It was easy contacting the Service Department to get an appointment. When I arrived, Dale was friendly and helpful checking me in for the service. The most important part is it was QUICK! Nothing I hate more than sitting around waiting for anything, let alone service on my car. Karl Flammer Ford in Tarpon Springs was quick and efficient. The waiting room was air conditioned, had complimentary coffee available and vending machines. In and out in less than an hour.

Second service(10000 mile) got to watch service being done which I really liked.Put seat and floor protectors on. Service was done quick and at a good price. Keep up the good service! I will be back. Thanks again Brad Arbes

Ever since buying my Escape at Karl Flammer Ford I have been please with the service staff. They are fast, friendly and do a great job of explaining what was done to my vehicle.

Was having running boards installed on a brand new truck that didn't come with them. Purchased the boards and labor cost online the day before and the were able to get the boards in and installed the next morning. I was at the the dealership for less than 30 minutes for the install! Great! Kyle, the service advisor, was very helpful and informative as well!

I had a great experience purchasing my used car. First of all, the car is beautiful and in great shape. The salesman I dealt with, Floyd, was so helpful and answered all of my questions by demonstrating how to use the electronics on the car I bought. The finance lady, Suzanne, was kind and gracious and patient and answered all of my questions. The two year extended warranty that I purchased was a great deal for my situation. I definitely recommend this dealership and will use them again if I purchase another car.

Service was great from drop off to pickup the only concern I have that the price on a oil change and tire rotation went up over 100.00 from $144 close to $250.00.

Excellent service. A little pricey.

Staff was helpful and professional.

Good service ,But they promised one thing with the price, but in the end it turned out to be more expensive.

I recieved excellent service and a great trade deal..Ford Credit was excellent. The salesman was very good I would send other people there!

My sales person Mike was wonderful. Easy transaction. I was sold a vehicle with an active recall, that should have been handled before purchase.

Labor costs are ridiculously high. Christian was very kind and nice to work with. If I need any work done that is not under warranty I will definitely go to another shop where labor charges are more reasonable.

Good customer service But it shouldn't take 90 minutes for an oil change

Slow on letting me know what the quote would be. I was told 20 minutes and didn’t hear anything for more that 6 hrs.

Good communication with my rep, Robyn but they made a big mistake recording my mileage. Added 10k miles by mistake. Noticed and now they have to fix it. Their drop off and pick up worked out beautiful.

Robyn and Rachel are excellent. Would have liked my car to have been cleaned after my transmission was replaced after 15K miles.

Everybody was very nice accommodating I was actually surprised on the increase of car payment just in 2 years that I did not like otherwise it was nice

Bought a 2 year old truck a couple weeks ago. I'm still waiting for my driver's side door code. I haven't heard anything.

OK after a bit of a rocky start I met with Jason their sales manager and Grant Flammer their GM. Thank you to Doug G. for setting up this meeting. They are a family owned Dealership that appreciated me keeping my business locally and worked to make things right. Hopefully we are off to a good start on a mutually productive relationship.

Salesman was great but we tracking needs much improvement

Great customer service, good communication. Chris my representative was super helpful and maintained me informed through the entire process.

Service as scheduled. All went well

Everything was fine the guy explained everything I needed. The only thing that was unacceptable is we waited an hour before they told us my car wasn't even in there yet so it took another hour it cost me money for an Uber to leave and come back

I purchased my car here almost three years ago. It was a mostly smooth process. I worked with Peyton on my last service visit. She did a great job helping me get my car fixed. The only reason I took a star off is I bought a “bumper to bumper” warranty from this dealership when I bought the car. They did not honor that warranty for this repair because there are exclusions in the fine print. My exclusions included the suspension. I want to give them 1 star for lying about the bumper-to-bumper warranty. However, that is my fault for not reading the fine print. I have met and dealt with plenty of honest salespeople throughout the years. I have yet to deal with an honest finance manager. So please read the fine print, assume they are adding points, assume what comes out of their mouth is not entirely true.

The manager just tried to push us to get all of the extended warranty, which, we told him at start that we didn’t want them. And, the salesman didn’t show me how to actually set things up in the car. He was too busy downloading a map on my phone, and setting up the radio. And, he didn’t know that the map in the car actually does work. I’m having to look up how to do things.

Purchased my vehicle my salesman was extremely good and helpful getting through te whole process and he said if I had any questions that I could call him for help,hats where the whole thing fell apart he ould not return phone calls even after speaking to him in person and being told he would call back with an answer but he never did finally I had to drive to the dealership to get help

Service was good but I went in for an engine knock and left with an engine knock.

Took 13 working days a bunch of stories and still no real idea of work done to repair. Truck starter worked but wouldn’t start. Dale, man who checked us out was good helpful guy. Chad made it sound like a run around and wasn’t there when picked up Truck.

I chose Karl Flammer Ford because it was the only dealership in the area with a decent price on a used F-150 Lariat. My main interactions were with salesman Doug Gerhardt, and unfortunately, the family friendly, locally owned charm doesn't come through with him. Doug was friendly up until we started to work out a deal on the truck. My wife and I fought hard to ensure we got a fair price on this vehicle. We spent one day at the dealership and ended up leaving without making that deal. Doug never touched base after we left. His communication skills over the phone and text are not good. He was rude and as I saw in other reviews, took the enjoyment out of the process. Buying a new vehicle, especially the vehicle you've always wanted, should be an exciting process. With Doug, it wasn't. Also, with a tough work schedule, it wasn't the easiest to get to Tarpon Springs, an hour from where I live. During the process, Doug tells me that he will be going out of town, delaying the car purchase by another week. That was only after I signed to hold the truck until I could come in. I went out of my way to make time to come in on a weekday and the only thing I asked was that this deal be done and everything ready to go when I got in. To his credit, it was. However, Doug treated this like some sort of command, answering the phone, "You rang", like I was bothering him with another request. When I arrived on Friday, Doug was friendly and cordial. How could he not be, he was selling a truck. However, Doug never made me feel like him or Karl Flammer Ford were thankful for my business. (There was never anyone in the showroom or with others sales people all three times I was there so you think they would be). On my final visit to the dealership, Doug was less than friendly or welcoming. I was back to get a spray-in bed liner for my truck, something that was included in our deal for the purchase price but something they could not include when I took receipt of the vehicle. I arrived at 9am. Doug told me the spray-in liner process could take 4-5 hours. Kyle in the accessories department was super friendly and he told me it would take about 3-4 hours. I figured I would be out of there by 12pm, 1pm at the latest. The entire process ended up taking 7 hours. I sat in the main showroom of Karl Flammer Ford for 7 hours, 9am to 3:45pm, and was not offered anything. The snack machines have card readers but they didn’t work. About 5 hours in, one salesman offered me a bottle of water. No shuttle or offers to take me somewhere to get food. That would have required them acknowledging I was in building. Even the multiple salesman standing around complaining about how slow it was couldn’t be bothered to start a conversation when I tried. I did not feel welcomed. To make matters worse, the spray-in bed liner was not done professionally. There are mistakes and overspray that look like a sloppy job. A few days after this service, Karl Flammer Ford called to see how it went. I was honest and candid with the woman who called. She said someone would be calling me back to address the situation. I’m still waiting for that call back. It’s been over a week. In the end, I couldn't care less where I buy a vehicle. Maybe that’s why the people I encountered at Karl Flammer Ford don’t care about being personable and professional. They knew I would likely not be back anyway. I’ll go where I can find the vehicle I want. I'd say if Karl Flammer Ford has the vehicle you are looking for, check them out but know that if Doug is your salesman, you're just a number and another sale.

Good experience after we negotiated a price. There was a $3,000 difference from advertised price on internet. Was not expecting that.

Service and advisor did well. Give that a 4 or 5. The invoice included parts, labors sales tax and SHOP Supplies. Other Ford dealerships don’t do that. I got same tire from Bill Currie Ford on 2/2022 for $10 less (which is understandable) but they didn’t add SHOP SUPPLIES to the bill. I’ll take my truck there from now on.

Service advisor Muhammad should absolutely be unemployed. Literally walked away, sat at desk and stared at computer pretending to not hear words spoken literally 3 feet away. Fortunately the other service advisors there are all great, but if you happen to be unlucky enough to get this guy, just ask for someone else.

Actual cost came in $1000 over the estimate that I was given.

Paid $38,000 for a vehicle and after finishing financing I was handed one nice FOB for truck and second FOB was wrapped up. Upon unwrapping I see FOB is physically BROKEN. Call salesman next day and he dismisses it as that is how previous owners turned it in. For $38000 they could give fully functional fobs. Really tarnished the sale experiences

Easy to schedule appointments. They took me on time and handled all my issues with courtesy. I'm updating my review after my last visit. I waited too long for a service advisor. The final price was higher than agreed and it took too long to get it corrected. They had my car for almost two days then called with an apology and suggested I bring my car back another time. The b.s. about being short staffed was repeated multiple times. My phone call to service manager was never answered. I did get service after I left a message for the manager but it took three calls to get to him.

Karl Flammer Ford is my go to service dealer. They provide excellent Mobile service for everyday maintenance needs. The drivers and technicians are always pleasant and polite. Communication during service events is also excellent. Keep up the good work and customer service!

Love my Bronco — but post-sales support at Karl Flammer Ford has been a letdown. When I purchased my certified Gold 2023 Bronco, I was told by the salesperson the OEM hard top would arrive and be available to be installed within 10 days because it was “sitting in a warehouse in Orlando.” A month later, it’s still unavailable. The manufacturer says it’s ready, but the dealer claims “they don’t have containers” to ship it. Meanwhile, my first Ford Credit payment is due, which includes the cost of that hard top. The real issue isn’t the delay — it’s the lack of true customer service in the selling process. Aside from one helpful parts attendant who’s at least tried to keep me informed, no one at the dealership has taken ownership or shown initiative to resolve the problem. There’s been no follow-up, no escalation, and no sense of accountability. To make matters worse, the Bronco was missing covers where the soft top bolts into the frame and a tonneau cover that was advertised as included. Those details may seem small, but they reflect poor attention to detail and weak after-sales follow up care from the sales person. Including, little or no timely communication from him. I’ve received several “please rate us 5 stars” requests, but this experience doesn’t earn that. Two stars go only to the parts attendant who’s doing his best in a bad situation. 11/14 Update: Other than a missed call after someone posted that “management would be contacting me, I did not officially hear from the dealer.” Lucky for me and my wife, we stumbled on Cody in parts. He definitely treats his customers professionally, delivers bad new timely, and I believe advocated for us when the sales department remained silent. Cody kept us up to date and when it finally shipped was on top of that as well. It arrived at the dealer on 11/11, just 2 days shy of when the salesperson promised it would be available for installation. Chris in Accessories did a great job with it and communicating the process and timing along with updates throughout the installation process. The Service advisor that we used, Gaitlin, for other unrelated service items did a great job as well. A moment on the service experience. Parts, Accessories, and Service all receive 5-stars from us. Which, when you think about it, is the most important aspect of buying a vehicle from a dealer. The phrase “buyer beware” was coined, I imagine, because of the used car salesperson mentality of say anything. Luckily, the after sales support team is top notch. I won’t purchase my wife’s Bronco from this dealer, but because of Cody, Chris, and Gaitlin, definitely will take it there for service. Thank you gentlemen!

Not very good communication, disappointing since I had such good luck in past repairs.

These people are another example of the greed that is destroying Our economy going to lease a bronco from them. I actually had some numbers from a few different dealers came across. There’s I got some numbers from them. I was hitting around 550 or 560 a month to lease a $60,000 bronco with 12 K down they wanted $208 more a month! Would’ve been about $8000 more pure greed stay away from these clowns

Will not be buying a Ford agian all around not a good car or company. The sales representative is good.

I was happy with my oil change and tire rotation and especially the drop off service. I was not happy to be told that I needed new rear rotors and pads, looking at the documentation from June till now this was not noticed. Upon further inspection the current statement says both my tires and rear brake pads are close, so which is it? No mention was even made on my tires. This truck is 4.5 years old the tread are still well within wear life. One tire was also replaced this year after a flat. 32,000 miles most of from moving 4 times from Illinois to Tennessee to Tampa, so I am surprised that the pads or the brakes are even close. Quality is certainly not what it used to be. I will be getting a tire and brake inspection elsewhere for a 2nd opinion. What I should have been told is my rear brake pads are getting close would you like them replaced today?

The service team there is absolutely terrible. Nothing but rude and disrespectful. My company bought a fleet of vehicles from them. Trucks are only 3 years old and they're in the shop non stop. Was in there recently to get a truck fixed and instead of offering me the courtesy ride back to my company, I had to Uber home after I was rudely told they had no rentals and they had to be reserved. But the day before I was told they don't reserve them, it's first come first serve.. Then I was told they had a rental ready and I show up and no one had a clue. Absolutely 💯 Terrible customer service and I will NEVER Agicd them my personal business. I only deal with them because of work. Stay far away from Ford as possible. It is a terrible brand of cars a trucks that break every other month.

No communication, stranded carless with no updates, they tell you they're waiting to hear from "the tech" who is only 20 yards away.

Robyn in service was great, as was the courtesy shuttle driver. The actual mechanics/service seemed, less so. My car's rear window had a split/de-lamination which I reported. The warranty and mechanics deemed that scratches caused it, even though there was no actual point of impact from a rock or anything else hitting it. I brought it to another dealership for a second opinion and they had no issues warranteeing it. Another issue I had was that your service told me I needed a new cabin air filter even though I had it changed with my last oil change and usually that is about every 15,000 miles not every 5... The work done seems fine, but doubt I'll be back.

Took in for a regular maintenance was told I had a shock that was leaking but they would not cover it under my warranty not a happy camper took it to two other places both couldn't believe they didn't cover it I did purchase new ones and put them on so I'm not very happy with flammer Ford might be the last car I buy there I have about six and I'm getting ready to buy another F-150 after all these years of being a loyal customer I think it has come to an end

I’ve gone in 3 or 4 times for the same issue and still have the same issue. They were supposed to replace the part, it looks like they never did because the problems are the same. My service advisor is nice. Yet there is a discrepancy in service between what happens and what is supposed to happen. Spoke with Service Manager on Saturday about lack of results. Waiting to hear back Monday, if they have the part and will fix it within my time frame before my road trip on Friday. Very frustrating and time consuming.

Was told my Premium care warranty didn't cover keys. Paid bill of $181, told 1 key is bad. Did research and keys for the PATS system ARE covered. Went back to discuss w /Christian. Realized on way back vehicle WAS NOT repaired! Now it's back in and I have loaner. This vehicle is a lemon. 2013 Edge 2.0 ecoboost SEL. Transmission was rebuilt at Jarrett a month after purchase after we took it on a road trip at highway speeds. Sold to us as a "Ford Certified Pre-owned Vehicle". What a joke. Turbocharger was junk right after we bought it from Jarrett Ford in Dade City in 2018. Drove it for months and keep wondering why it had such terrible power. Flamer replaced it and wastegate. Good there. Since then it's been heater core, a/c evaporator, and nav system issues. All serviced at Flamer. A/C evap repair resulted in getting vehicle back w/parts missing, factory screws replaced with "whatever the tech had laying around" I suppose. Made appointment w/service manager Rob to review this. He told me to come in mid afternoon next day. Got there at a little before 4pm. He was gone for the day as was the person that covers for him. A week ago I found a screw on the floor from the dashboard area. Now it's having key/starting system issues. Read out on the screen when shutting vehicle off that says "system off to save battery, please shut ignition off or restart vehicle " THE IGNITION WAS OFF! THIS WAS WITH THE GOOD KEY. All this within a 50k mile range. I went to Brad in sales for an estimate of trade in value. This vehicle is low mileage and very good condition. He told me $5k. KBB shows trade value range of $5300-6900! These are selling on the used market for $12k ish. KBB private party value is $7500-9600 as of today. Can someone tell me why I would ever buy another Ford and why I should by it from Flamer???? On the positive side, Dale, Robyn, and most recently Christian, have been very helpful with the only exception being Dale didn't believe me when I told him my lower engine cover was missing after having the evap unit replaced. Thank you Christian for taking care of that. As of 2/13/23 this dealership has been unable to repair my 2013 Ford edge. After having it for 2 weeks, they had me pick it up- all fixed they assured me. 2 blocks to home. Shut it off. WOULDN'T RESTART. Going on 2 more weeks. If I didn't have the Premium care extended warranty, I would be seeking a dealership that could handle this. And still may. I do have a loaner, and am grateful for that.

Had an 11am appt for an oil change/ rotate. Price was never discussed, wait time was never provided, shuttle was not offered, truck didn't get in until 2pm. Having worked at a dealership 20+ years, I understood when the writer finally explained to me personnel shortages and emergencies/ problems but communication/ scheduling here needs work. Driving home, I noticed a scraping sound in the front, found the under engine shield had not been properly reattached and it was dragging on the ground! There are bolts missing and there is oil all over the filter and pan. Nothing was cleaned off but I was charged $6.80 for shop supplies. A little spray of brake cleaner and a wipe with a shop rag goes a long way. Needless to say, I will not be returning to this dealer for anything. Cheers to the porters and gentlemen that greeted me though. They were very courteous, professional and attentive.

Went in for oil change with 9:15 appointment. Left 4 hours and 15 minutes later. I've been a customer for over 10 years and never had this kind of experience. Seems shortage of trained personnel and new computer and facility upgrades have everything in turmoil. I won't abandon them yet but hope they can get things straightened out. Would rather have had appointment rescheduled than wait 4 hours. My service rep, Amy was great and I know she did all she could to keep me informed. Was contacted by Jacob in Customer Relations and given a credit toward my next service for my trouble. They have just opened the new facility this week and are working to get everything back on track. I was also informed that they are starting a mobile service that will come to my house and perform the service that I used to have to come to the facility to have done. Sounds like a great customer service addition. Will definitely try them again. Thanks Jacob

I took my F350 in for service on Saturday 10/16 and dropped it off. I came in for an oil change, tire rotation, and the recall on the front camera. Everything went good, went to pick it up and the parts had to be ordered for the recall. No big deal. Christian said I could come in on the next Saturday morning and get it knocked out. Then he said if I could get there by 5 on Friday, come in and get it knocked out. I showed up at 4:50 to get it done. The other service writer, Rob, said I would have to leave it because they close at 5. I told him Christian said it would get done. Christian was on the phone at this time. So Rob said he was leaving it to Christian and proceeded to close the doors to the garage. Christian got off the phone long enough to tell me that he didn’t say any of this and they were closing. I don’t mind bringing it in on a Saturday, just don’t tell me to bring it a different day and then deny telling me. This is poor service. This is also the commercial service. I will be going somewhere else for my service work. The only reason I gave it 2 stars is because of the oil change and tire rotation even though I had to go back after I picked it up to have the air in my tires adjusted because the low air pressure light came on after I drive off.

I am very disappointed with repairs made on my 2002 T Bird. On August 25, 2022 I brought my T Bird in with 14,869 miles and had the power steering pump replaced. On September 6, 2022 I paid Flammer Ford a total cost of $2,145.73. The technician was Jacob Myers. My car just turned 21,001 miles and I had to have this replaced again. My mechanic replaced the unit with a Ford pump. He stated the part Flammer installed was an after market. I can't confirm that, I am not a mechanic. I had my mechanic change the oil, flush out all fluids, replace the power steering unit and rotate the tires. Total cost $1,100. What a difference in cost!! And shouldn't power steering units last longer than 4 years 7 months?? I am not happy with Karl Flammer Ford service.

Poor customer service on the commercial service side at Karl Flammer Ford. After having my vehicle for 7 hours I had to call them to learn nothing was done, so if management wants details they can speak with their own service advisor Erick because I’m not wasting any more time with them.

Dealership doesn’t believe in returning phone calls, even the service manager doesn’t return them. Had a Friday morning appointment luckily I was able to leave it cause they didn’t even look at it until Tuesday. Got burned twice not being picked up with the courtesy shuttle. But apparently this dealership doesn’t care cause I’m not the only one who has complained so why am I doing this survey?

Came in to look at a used vehicle on the lot as a first-time buyer, had to twist their arm to even answer the questions I had about the vehicle's accident/maintenance history (still trying to get the history of the car after three weeks). Baited and switched me on the financing (classic dealership move). Mentioned early on that my preferred bank and as led to believe it wouldn't be an issue. Finalized numbers and then was told they couldn't accept my bank (should've just left then). Was in a hurry to be somewhere so I asked if the final paperwork could be done online at a later date and I could pick up the car the following week and was told an emphatic "we can't do anything online" which I find hard to believe in the year 2025. Got to the finance office and the APR their in-house financing could only offer me something a whole point higher than my original approval APR. Was whole-heartedly assured that I could refinance at my original APR rate with absolutely no problem and that people do it all the time (once, again, shouldn't have listened to them). After having to wait days between texts (after purchase) from my salesman to get bank/loan info from the dealership, I've now been told by my bank that they in fact cannot offer me my original APR rate as it is now a different type of loan application and is no longer qualified for the original rate. After being assured that the interior and exterior of the car would be detailed between test drive and driving the car off of the lot, my best guess is that they rinsed the outside off because I had to fully clean the inside of the car myself the next day. The previous "detailing" had left some kind of cleaning gunk all over the interior (still finding more spots that weren't actually cleaned off). Furthermore, after driving the car around for a few days I heard a rattling from the back hatch and after pulling off part of the body work I found a whole washer/nut just rolling around in the door. The best part is that I couldn't even reach where it should've been with my arm (small opening) so here's to hoping it isn't important! The car also has an aftermarket muffler welded on that I didn't notice at first (first time buyer that assumed Certified would mean entirely stock) and that the dealership entirely failed to mention. We were never able to get up to real highway speed which is probably why I didn't notice it on the test drive. Should I have seen the red flags? Yes. But I liked the car, and it was/is Blue Certified, so surely it won't have any problems, right?? I hope so, but I'm not too confident.

I bought a 2021 Pacifica that was qualified for the Clean Vehicle used car tax credit and they didn't provide the IRS with the registration papers. The IRS would not accept the credit. When I emailed them about it around 10 times, they still haven't sent in the registration. Very burocratic. I won't give up. I may have to take them to court.

Been going there for decades. No more! My truck was having issues shifting slow hard bogging down etc. so I went to my dealer who I’ve trust for a long time. Got a call the next day and was told I need a new rebuilt transmission. Price $6300. That tranny was already rebuilt by them and only had 20k on it. I needed a 2nd option so I had it towed to a very trusted shop by me. They called me next day that it would start but running rough and it was now throwing codes. They replaced fuel pump module , both 02 sensors and cleaned the # 1 injector that was causing the misfire. Problem fixed….$700. Not a new tranny for 6300. Karl Flammer Ford service are a bunch of lying money stealing thieves.

i purchased a car from them after i found out that 3 of the lires had slow leaks and i has a rip in the side wall plus when changing the hub caps i found 2 dented wheels and the 1 tire holding air is full of fix a flat.I comtacted the dealer and spoke with the sales mgr len he was going to talk with his boss and get back 2 me ,it has been 4 weeks and no reply and i am out $1500 to fix the problems. BUYER BEWARE,So they replied and said they would reach out to me,I am still waiting a week laterI was called and offered $350 3 weeks ago yet it never arived ,why would I expect it to

I don’t like to blast companies on review sites, but I received a text to take a short survey and it brought me to a Google review. I went the extra step to call over to the dealership a few minutes ago before posting, but my call was not answered, so here I go: My husband had a car in mind prior to getting to the dealership. He test drove it and decided to buy. He called me and I immediately met him there to help with the purchase of the vehicle. I had a specific question about the car and the salesperson blew me off. Went inside to process the paperwork. I was already approved with a loan in hand from my bank. The salesperson was clearly annoyed that I wanted to use my own bank but their own financing team said that they couldn’t improve upon the terms of my loan. He said I would have to pay a $500 deposit until the EFT went through (although the financing team didn’t ask for $500 and I was able to go without paying it so not sure if that was an empty threat or ???) This dealership clearly does not want to work with anyone with outside financing. After handling the preliminary paperwork, I asked again about my specific car question. The salesperson blew me off a second and third time. Wasn’t able to take the car home right away because they wanted to make sure the EFT went through (first time ever!) Came back a few days later to pick up the car. Went through the paperwork and every single document that discussed a warranty was not “checked” appropriately. I had to ask them to check the warranty boxes before I signed. I was presented a random print out of recalls for our vehicle and asked to sign on a handwritten signature line with no clear explanation of what I was signing? I inquired and the sales person also didn't know what I was signing and gave me the run around. He brought someone to the desk from the service center to verbally tell me that there were no active recalls on the vehicle, but neither of them could tell me what I was signing? After refusing to sign it, he tossed the paper aside and said I didn’t need to sign it?? I had the vehicle inspection list and I asked to look at the car with the checklist. The salesperson said he would follow me out to review with me. I again asked about the question specific to my car and he said, “You know you are buying a used car, right?” Of course I understood this. My frustration was asking the question multiple times and his inability to give me a straight answer and he kept saying “he couldn’t see it.” We finished the transaction of the car and he again said that he couldn’t see the issue and I said, “Respectully, I disagree.” At that point, our transaction was over. I have never had to argue with someone so much to buy something. We could have been in and out. I wouldn’t recommend using this dealership if you want to use your own financing or if you want to feel as if you aren’t being taken advantage of. Again, I tried calling the dealership after receiving this request to complete a Google survey so I could give feedback privately. Also looked for an email address on their website, but didn’t see one.

"Lack of common sence " "My experience at this dealership was completely unacceptable. I had found the perfect car and was on my way to finalize the buy. I had already been in discussions with the salesperson and the finance manager, However, when I arrived at the dealership to finalize the purchase, they made me wait for over half an hour.To my shock, I found out they were showing the car to another customer who had just wandered in, with no guarantee they were even serious about buying it. The salesman were in shock about their manager lack of ethics who allows this situation to happen, knowing that I was on my way..It was a total waste of my time and showed a complete lack of respect for me as a customer.This kind of treatment is unprofessional and unethical. If you value your time and want a dealership that honors its commitments, I strongly advise you to take your business elsewhere. They clearly have no problem stringing you along if they think they can get a better deal from someone else."

My daughter had a flat tire this morning and pulled over in the dealership. She went to the service department for help and they told her they weren't open yet. There was open Bay doors with mechanics standing around. What kind of people don't help a young women with a car issue. She was willing to pay them.

We are still waiting for you to respond to us--Ford Corporate sent you multiple emails regarding our situation. They called as well...

I took my vehicle in for repairs and they disconnected my battery once reinstalled they didn’t tighten the negative cable side of the battery and caused me additional expenses to replace my battery less than a month later. Neither Chad nor the service manager has addressed my concerns although I provided them with all the requested documentation. I would like to be reimbursed for their error and I am hearing nothing but crickets. Chad says that he has been out on family emergencies and he was already fired one time from this dealership. HIGHLY DISAPPOINTED!!!

I would not recommend this dealer. My cousin Mario Crumity purchased a 2023 Ford XLT-F150 from Karl Flammer Ford around June 13, 2024 (in Tarpon Springs, FL). His dream was to have a Ford pickup. As a Father's Day gift to myself he went to this dealership with daughters to get this truck. The truck started having issues within the first week so he called & went to the dealer & was told no codes were coming up. He explained to Josh & Jason the truck was hesitating, vibrating, jerking, when the air is on the entire seat, pedal, and mirror was shakes. They advised him to just drive it because it has been sitting for a while and fill it with gas. He did that. A week later he returned because it was not getting better. He spoke with Eric in service and he stated these trucks idle rough which is not true because this truck was brand new with only 14,000 miles only as it was just a loner. Eric sat in his truck & stated from personal experience it should not be doing this & is rougher than others.. He said he contacted the manufacturer himself to explain the issue. My cousin was stranded for about 4 days with no vehicle and had to carpool to work because no loaners were ever available. He was called to come get hid truck but it was still doing the same thing, this time they sent me home in a loaner. He was in about 5 loaners for a total of about 3.5 to 4 weeks and none of these loaners had the same issues as his truck. He and the dealer were almost like co-owners. They had the truck really longer than he did. All of the loaners were brand new F150's like his. He mentioned this to the sales manager (Jason) & asked can he just swap out for a different truck or upgrade to a 2024 because this is not normal for a brand new truck. Jason & Josh said he can trade it in but it depreciated since he drove it. That was not his fault since because they told him to drive it instead of taking it from the beginning. We called corporate due to being told after 3 unsuccessful repairs he can qualify for the buyback program. He was denied & not sure why because my vehicle has been attempted to be repaired more than 3 times. He is now on his 5th new attempt as they have the vehicle right now AGAIN. I have a 2019 Lincoln and has never (knock on wood) had to send my car for repairs yet. He need help getting out of this truck. Horrible 1st experience getting a brand new vehicle. This is so unprofessional of them and not fair. He even tried to call the owner's son Grant and left a message & sent an email, and he has not called back or emailed still yet. Bad business!

wasted my time with a trade in on a new truck stated its would be 5-7k ish in trade value based on kkb and other factors when give the trade value they valued a 2004 f150 with 97000 miles at $1528. Complete waste of time. Joke of sales mens and customer care. steer clear if you dont want your time wasted. ruben maldonado was the worst saleperson ive talked to at any dealer.

Joshua was great. I purchase a new 2023 f150 xlt sport on 6/13/24. I wanted to treat myself on father day and everything was great. But a few days later I was feeling heavy vibration in my seat, head rest and my pallet. The truck feels like it was idling funny when I'm in park and at a stop light. I called it in and let them know they reply by saying just drive it its been sitting for awhile and fill it up gas. So I said ok I did and still the same thing. I had several people at the dealership feels the same thing I was telling them about. I left a message with the GM both Jim and Grant. I never heard anything back. I spoke with 2 different mechanics. They both felt what I was telling them. But they said it wasn't shooting in error codes. I been out here several times. They had my truck for at least a week. They call me the first time and told me my truck was ready and I came out and it was doing the same thing so I leave it again. They call back few days later and said it ready and still doing the same thing. My daughters be like dad way the truck jumping like that its new right. This experience I'm going through is stressful and depressing for me right now 😪 my first new purchase is honestly not a good one at all I can't even sleep god without thinking about this truck. I just want to get it fix are get a new one. I always wanted a f150 xlt since I can remember all because of the commercials on TV. And now that I have one it the worse experience ever with purchasing a truck for me at the moment. I Feel like crying until this situation is handle. I'm not saying ford's are bad I'm just saying i got a bad brand new vehicle I just want to get another and be happy. The crazy things I haven't had the truck a month yet. Also my mother called the dealership as well that was kinda embarrassing but I am her son and she knows I'm stress out about the whole situation. Everybody know me at the dealership now and it's not for something good either. Ihave so much to say but all I want is for karl flammer ford t make it right so I can ride out in a truck with a smile. I wish this on nobody especially if they work to get something nice and this is the outcome. But I'm going through the process. If someone can help I'm all ears the truck was 63,000. It's definitely something going on with this truck it's in my drive way now I should be happy but I'm not at all.I'm being real patient about the situation I'm trying.

I recently called service to get a quote on a cluster rebuild on my grand marque At first i was quoted 200.00 to diagnose it.Then the parts department told me 600.00 to repair it.Of course minus the labor to take it in and out.Never got a call back because curiously i asked where the repair facility was so i could look them up.Never got a call bac..I brought the car to a service center in Clearwater.For a total of 600.00 they took the cluster out,UPS it out and reinstalled it.That included the repair.With a 1 year guarantee.Now i know why consumers are leary about dealerships.

Worst customer service every time we make an appointment at this location. Rob is rude and should not be working in customer service. Over promise and under deliver.

Phone system loops to waste customer time by design.

I wish I read these reviews first, and I wouldnt have wasted time. I called to make an appointment to get new steel valve stems installed on all 6 tires of my Motorhome. The soonest appointment available was 9 weeks out, because they told me they only work on 2 rv's a week. I made the appointment, but 5 weeks later I decided to find another place so I had my work done there,and canceled the appointment. After this latest trip in my rv I decided to get all new tires installed. I called to make the appointment, but the lady who takes the appointments wasnt sure if they worked on rvs. I told her they did, but still not sure she said she wanted to ask the mechanics. After a few minutes she tells me she cant find either mechanic, so she will have them call me when they return from where ever, but that was last week. After two days and no return call from Flammer Ford I called CTS in Clearwater near the end of the day. I told CTS I needed 7 tires. With 6 being mounted, balanced, and installed, and the 7th tire being the spare. They said they would work up a price and call me the next morning. They opened at 8am, and I got a call before 9am with a price. I will be taking my rv in this week to get my tires changed out. Not sure who is managing over at Flammer Ford, or who is managing the managers, but they are 2 for 2 with me so far in losing business. It would be a good idea for someone to go and clean house with their managers, and probably just get all new ones.

The buying process was very smooth, and Mack was great to work with! Unfortunately the service department is horrible. They replaced the top on my Bronco under warranty with another defective top and refuse to do anything about it.

One of the worst dealership and sales person experiences I've ever experienced. Went in to look at a 2021 Ranger lariat. Lloyd Williams was the sales person to help me. After the first drive we worked some numbers and eventually came to a deal.. or so I thought. After agreeing on the price we began paperwork and I went to the bank to get a cashiers check for the vehicle. Upon my return to the dealership I was told by Lloyd the deal is now off and that the numbers were ran on the wrong truck and we are far away from a number. Either a bait and switch or just plain incompetence from the salesman, either way save yourself the time and go somewhere that won't try and hustle you.

Challenges with communication. Performed oil change when shouldn’t have. Waited two hours just to get my vehicle back.

Service department is clueless. They just try to rip you off every step of the way. The manager is never able to take a phone call, hides behind the desk.

I guess since the upper management promised me they would follow my car through (and didn’t) and doesn’t want to reach out then I’ll just share my experience here. I hope the girl in her 20’s that’s looking for an honest dealership that isn’t going to take advantage sees this review and DOES NOT TAKE THEIR VEHICLE TO KARL KLAMMER FORD. I had my car towed (by a company referred to me by Karl Klammer Ford). Mind you this was the day before NYE and New Year’s Day which the service shop is closed. I had not heard any verification that my car had been received at K K Ford so I called well in the operating hours of the service department. The phone was answered by Serena who lacked total professionalism and empathy and kept telling me there was no manager or supervisor there that I could talk to about my vehicle being there. I had to insist I was going to wait to speak with someone that could tell me if my vehicle was there. So like magic I was connected to a supervisor…this supervisor (unfortunately can’t remember his name) was extremely rude saying he found no paperwork therefor my car was not there. After some time I get a call back from this supervisor being very apologetic that my car had been delivered and maybe not properly received. In the process my whole set of keys was also lost. After all is said and done I have a 9 THOUSAND DOLLAR REPAIR done with this dealership. Christian (my service advisor) assured me that I would be called by upper management to talk to me about my experience. For weeks I heard nothing from any management as well as no updates about my vehicle. A day before my vehicle was finished Rob Ramero called me and told me he was just made aware of my situation and promised he would follow my case/car through and once again the ball was dropped. I never heard from him again. When I picked my vehicle up I also had a few hundred dollar invoice for my deductible (which was discussed) and then an express freight charge which I never approved and which Christian said I did. Luckily I was prepared and purchased a great warranty when I bought my car so in the grand scheme of things I’m blessed to only have a bill of a few hundred dollars BUT for this company to drop the ball and lie after I had such a large repair and then not even follow up with them is pretty sick. This is a long but honest review and I hope someone takes the time and reads this and chooses a more professional Ford location.

Took one of work trucks in for service and they broke our key. Tried to get with Rob Bender but he never replied by email or returned our calls management must have trained him because they haven't replaced our key either. This is the 2nd issue with this dealer and both times they've failed in customer service. Ford has really lost its touch with its customers.

Price gouging within the parts department. Ive been here multiple times because its convenient and every time the parts are over 2x the msrp! Go anywhere else or if you can wait a couple days order from Lakeland fords parts website

Extremely unprofessional employees. They will immediately judge you as you walk in. Just because I’m a young adult does not mean these old rude guys can come at me and have the audacity to ask me if I can even finance a car. ( I own a six figure car which is what I used to drive to this dealership). They wouldn’t allow me to even have the car turned on until I sat down and did paperwork for them. So, unless you are old like them, they will not take you seriously. Do not waste your time at this place. How you get treated should not depend on your age. Clearly… this place is still stuck in the past. Shame on you guys.

I’m really trying to make this place my dealership, they just won’t let me. Within the last year the service dept damaged the bumper on my MKZ, which they did repair. However, no one coughed up the damage, which I caught when I walked around the car before I left. Most recently I had an oil change and tire rotation done on my F150 and they did not tighten the lug nuts on one of the wheels. I only noticed this after I pulled out on the highway and was wobbling down the road. Fortunately I was able to pull over and tighten the lug nuts before the wheel fell off. I made it back to the dealership at their direction so they could make sure all the lugs were tight. When I received the follow up call the next day, the caller said I would very likely receive a call from management - crickets. Unreal! Regrettably, Tom Santangelo

I have been coming to this dealership for two years now. My most recent service visit was with Chris, and my Mustang was in need of a new radiator. This was covered under warranty, however, I was offered "recommended services" totaling over $1000. Never before have I been offered random services, and considering the warranty I have, I feel like these services should have been covered. In addition, my front bumper was damaged prior to dropping off for service. The bumper was well secured with zip ties and was not visibly hanging. When I picked my vehicle up, all of the zip ties had been cut, leaving the bumper hanging. This is very dangerous, and I should have been at least advised they left it like that. The service department should be returning vehicles in the condition they came, not worse.

They do not keep track of your vehicle or where it is, they don't return calls, and specifically Christian from mechanics has awful customer service/follow up (aka does not follow back up or return calls).

Two times now, I have been told 'we can't help you today," although I did have an appointment, for one. Karl Flammer ford at one time was, a friendly, facility. A change in personnell has apparently made a vast difference in dealing with the public. I would like to see it return to it's former quality of life.

OK after a bit of a rocky start I met with Jason their sales manager and Grant Flammer their GM. Thank you to Doug G. for setting up this meeting. They are a family owned Dealership that appreciated me keeping my business locally and worked to make things right. Hopefully we are off to a good start on a mutually productive relationship. Since this point the truck has been in 2 times to fix the brakes finally solved 4 times for a vibration in a tire they are replacing it this Thursday. Another trip to fix the alignment and now the computer is showing a blind spot system failure and cross traffic failure. This is a new truck I bought to get rid of an old car with issues and it has more than the car did.

Was either going to purchase a new 2023 F150 or F250 from this dealership. Have already requested info 3 times on their website wanting to know how much they will give me on a trade and how much down payment I need. Also did a credit application. I've already financed through Ford credit years ago had both a Mustang and Explorer. We haven't heard from anyone in weeks so will be driving from Tarpon to Brandon ford instead since they respond immediately and it looks like their prices are quite a bit less.

After taking my vehicle to Flammer Ford on 4 different occasions for the same thing, they eventually gave up and told me they couldn't do anything. But they took $800+ from me in trying to "figure out" what was wrong and fixing NOTHING!

Terrible experience with the service department. We took a Ford explorer in for the brake system. After a week of not hearing anything we called. They said the part would not be in for another week. We picked it up because we needed a vehicle and couldn't wait another week. We were told to bring it back Wednesday 7:30 AM. After getting there we were told it may take overnight. I asked why would they schedule it for today if they couldn't get to it today. He said the lady who called us to say it was in didn't check their availability. However, my husband stated "you called me and said you could get it done today". So, again they rescheduled us to next Tuesday. We stated it will be done next Tuesday or we will take it to Wesley Chapel.

My insurance company did a price comparison of parts and time for the service, they say I was overcharged. I didn’t bother to compare myself, just won’t return.

Not impressed. I was shopping for a new f150 platinum, Salesman can’t answer basic questions about the car. The offer for my trade was 5.5k less than the lowest offer I’ve got from 4 other dealerships, made in the last 7 days. price advertised on line was for 69,989.00, at the dealership price went up to $75000. not included tax. An hour later I bought the exact same car same color at mulinax ford for 5k cheaper.

Total ripoff for repairs

They sold me an older car that had transmission issues and didn’t tell me about it. When I asked how much a new transmission would be I would expect some kind of discount as I bought the car just 5 months before. Not only did I not get a discount, they over priced the transmission. They said a new transmission would cost more than the car smh. Go some where else.

The buying experience was phenomenal but 3-days after purchasing my vehicle I had to put it into the shop with Electronic issues / truck not functioning and not driveable. A “buy back” should have been implemented by the dealership but instead I’ve been dealing with unknown ETA’s from Ford about when and if the vehicle can be fixed. Ultimately I’m a VERY frustrated and disappointed customer.

Your service department sucks. You wanted me to leave my 21 F150 there for 4 days to replace a module for the display screen. Ferman did it on a Saturday afternoon. Do not take your vehicle here, Go to Ferman and ask for David Costello in the service drive.

I don't know what happened at this dealership. I've had great experiences buying cars/trucks here until the last one in June 2021. It was comical how unprepared and clueless they were. I was told to be there at a certain time to test drive the car I was interested in. I even got a reminder call from the salesperson about an hour before to verify I'd be there. He said it would be right up front and ready. I got there and vehicle is NOT there. It had been put out as a loaner 2 days before The service advisors were always professional and competent. Again, what happened?? Our last 3 visits have been ridiculous. Massive confusion, blaming customers for their mistakes. Serious lack of communication with customers. Being charged much more than the quote with no explanation. No calls when a part comes in. Completely incompetent, with the exception of Robyn. She needs a promotion and a raise. Christian just needs to be retrained.

Your service department sucks, a work vehicle that we use everyday has been in your shop for a month because you can't find out why the AC water is dripping in the car instead of out on the floor . An obvious clogged line. I would never recommend your dealership for service or purchase to my worst enemy

Booked a oil change weeks ahead of time and they tell me it's going to take 4 to 5 hours after waiting there for 30 min. What is the point of scheduling weeks out?? I was on my way into the sales office to inquire about another f150 they had but I will now take my business elsewhere.

Takes too long to do a simple oil change I think if I make an appointment at 130 I shouldn’t be waiting till 430 to get the oil changed . I have a free oil change from dealership and still wouldn’t bring it back here anymore. This is my second oil change and been waiting long time.

one of the worst interactions ever. I went to the dealership to look at the Maverick trucks. I was originally going to work with Brad Davis. However, when I arrived at the dealership, I was greeted by an elderly gentleman that informed me Brad was out of the office, even though I spoke with Brad a few days before my arrival. The older gentleman asked me what type of Maverick I was looking to order. I informed him I was looking at the XL- Super-crew. He reports that the lower-end models were all "allocated" and did not even try to explain why the truck was made for only a general purpose. My perception of the interaction was, he did not even want to give me the time or day. I could only assume this because I was not dressed in a suit and tie. I am an RN who treats people at their best even when they are at their worst. As I said this is my perception of the interaction but their scores on Yelp speak volumes!

I had my Focus Repaired there less than a year ago they replaced the clutch. With less than 13000 miles on it was having the same issue. Brought it into the shop and first off they wanted to replace the battery before they could attempt to work on it. I went with it knowing that was wrong. And I backed that up when I brought it back to my shop and tested the battery. After a few days there With a new battery and reprogram it they stated that it's within all specs through Ford. After having it back now a week or two it's actually worse than what I brought it in. I Understand that this is an expensive repair and it's a common issuei wth this type of transmission. But you would think they would stand by their product and there repair.

Slow, over 2 hours for an oil change. My advisor was a smart .... that offered me a "free lolly pop" 3 times thinking it would replace bad service and him not knowing how to communicate with customers professionally.

Whomever drives your commercial courtesy vehicle drives like a maniac.

Writing this review on behalf of my parents who had a terrible experience last week. They brought in their Expedition Tuesday the 16th for a couple issues. The car needed extra time for diagnostic work and possible repair so they were told to pick up the vehicle the next day, Wednesday the 17th. Not a problem there, they live very close by. When they went to pick up the car, my dad noticed that the cup holder mats, located in the cup holders in the center console, had gone missing when the service advisor mentioned the keys should be in the vehicle. When my dad brought this up to the advisor, the advisor went to speak with the mechanic who worked on his car and came back saying the mechanic had not touched anything in that area. My dad is particularly aware of the cup holder mats being present prior to taking the car into service at Karl Flammer that Tuesday, as he had taken out some items from the center console and remembers seeing them intact. Moreover, while my mother was waiting for my dad to retrieve the car, an employee by the name of Jason began conversing with her in such a manner that made her extremely uncomfortable, despite her clearly stating she was "waiting for her husband to come by with the vehicle." A clearly defined line exists between being friendly and being overly-flirty, and my mom found Jason to be crossing that line. Finally, yesterday my dad noticed one of the two magazines he had stowed away in the driver's side door pockets for his firearm had gone missing. These items were again accounted for the same day my dad brought the car in for service, as he removed his firearm and made sure both magazines were in the door card's lower storage area. Overall, we are incredibly dissapointed with these occurences. For the past 20 years we have taken several of our cars into service at Karl Flammer Ford and had zero complaints. We were always happy with our experiences there. This has now changed and we will not continue to take our vehicles in for service at this location, much less even consider buying a vehicle here.

This sales team and staff play the Car dealership game of prices and are not military friendly. Going elsewhere to finish a deal that could have been made here 4 miles from my house, but alas I will go where I am treated better.

This time I was not happy to be honest. I scheduled an oil change with tire rotation also a recall that was already taken care of. A part for the front valence under the windshield wipers finally came in but also was already taken care of. The disappointment is I bought this Truck with a keyless entry after market part with no code to use it. This was not a big deal for I was able to use Fordpass to lock unlock and remote start. But now I need an update for my control module at my cost of $200 or a replacement for the keyless entry of $136. I will say the service department tried to get both working and four hours later still nothing. Even though this was part of what I originally Purchased and enjoyed the convenience of having. This seems like a small amount for customer service. Disappointed 2020 Ranger

Honestly liked my salesman, but have quite a few complaints. First, when I test drove the truck I bought there was 5 miles to empty so I didn't get to really drive it. Truck stunk of cigarette smoke as well. I really liked the truck despite that and fell in love when I should have walked. Pretty much got rail roaded. The sales process took all day. Numbers were never really discussed with me. Sat around all day. Truck had not been serviced at all. They claimed to have rotated the tires which clearly never happened. Front tires have a bit of wear They definitely did not change the oil. The leaf springs squeak like crazy and the truck has an intermittent misfire that was noticed on my drive home. This is a 2017 f150 and its just sad amount of money they were asking they couldn't have done a throughout inspection. Would not recommend karl flammer ford

I called and asked the cost of a key for our ford 150 , they said $250..00 .My wife took the truck down and they charged her almost $500.00. What a dishonest place to do business with.

Doug quoted me 28k for a Maverick at 11:13 via email. I called at 11:15. And he said oh no, not at that price….. website and dealer mark ups not on the same page.

I was sold a lemon from this dealer. I know it’s not necessarily their fault, but I would just be careful with these ford products. They also did not replace my transmission, when that’s what needed to be done. Took it to a different ford dealer and they immediately got my transmission replaced in my 2022 ford mustang GT hence new car needed a transmission smh

My repair to window was not performed correctly and the window keeps detaching. They said come back and we will get it fixed right away. I made a 1pm appt to have fixed and it's now 2:36 and they just started fixing it. Terrible customer sevice.

service department needs improvement. truck been in for a week with no updates (unless i call them). when you do call, service department is too busy to take the call and takes hours to call you back.... if they call you back at all. will update review when i finally get my vehicle back.

This review is for the parts department. Do not buy parts from this dealer, their prices are 50 to 100% higher than the other Ford dealer down in Clearwater. Rip off!

So much lack of communication,,,,no one can call back. Waited 90 minutes for Cindy to call me.... thanks for the hard time, thanks for nothing, NEVER AGAIN.

Do use the service department. Ordered a part 2 weeks ago, no one called, no one returns calls, find a service department who actually knows about customer service. Part paid for and still never received. Called many times, talked to supervisor and no one can give me a status.

I went in for a check engine light, it was discovered that the sensor was bad. A week later the light returned and took it back in. Some more tests were ran and I was told there was nothing more that could be done because my cold air intake was not enclosed. I also was told my cold air intake was defective. I took my vehicle and engine light was still on. I was not happy. I came home checked all of my hoses, check & tightened my oil cap, and verified all clamps were secure on the cold air intake. The next day the engine light was off. So it was clear the tests were not done right or something if me securing the hoses and checking clamps cures the problem. Obviously a complete check of all the components that could contribute were not checked. I was then sent a reply. I responded by sending an email to the address that was listed asking me to contact them. I sent and email and never got a response back. If I could give zero stars I would. I would not recommend this service department. There are plenty of other Ford service departments around the Palm Harbor area. Go there

They know what they did. Publicly available paperwork shows they’re being sued for ripping off an elderly gentleman. Disgusting.

Absolutely a trash dealership. They will take advantage of your grandfather and not care one bit!

I took my 2021 Ford f350 platinum in Wednesday for a full service oil change and tire rotation they had my truck for 9 hrs when I pick my truck up Christian handed me paperwork saying all services were done and the tire rotation was completed as well I walk out to my truck and my tires were never rotated I asked Christian what’s going on and he told me that my stock tires and rims have different tread patterns and you cannot rotate my tires on my truck…. Which does not make sense to me at all because they’re the exact same tires front and rear. Then I get home and there is a puddle of oil underneath my truck. Very disappointed and unhappy with the dealership and the work that was performed on my truck the only time I’m going back to the dealership is to file a complaint. I highly recommend everybody stays clear of this dealership.

If I can give ZERO stars, I absolutely would. I have brought in my partners truck several times to this dealership and each and every single time they provide poor quality service and have missed steps in their inspection process. We bring our truck in because we are expecting excellent service and the best mechanics. These are mechanics that are trained and knowledgeable especially when it comes to Ford vehicles. We have lost all hope in the Ford dealerships. Happy I have a Honda because dealing with ford representatives has been nothing but excuses and a waste of time.